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Chicago Pneumatic · 3 days ago

Technical Service Representative - Portable Equipment and Tools

Rock Hill, SC

Full-time

Hybrid

Entry Level

2+ years exp

Chicago Pneumatic is a global manufacturer of high-performance power tools and equipment. The Technical Service Representative will provide technical support, manage warranty claims, and deliver training for Power Technique North America Multibrand products, ensuring high levels of customer service and collaboration with engineering teams.

IndustrialMachinery ManufacturingManufacturingMechanical Engineering

Growth Opportunities

Responsibilities

Serve as a technical support specialist for all Power Technique Multibrand product offerings

Offer timely technical service support to our external and internal customers through various channels of communication

Provide onsite troubleshooting, as needed

Oversee warranty processing: Manage all aspects of warranty claims to ensure they are resolved accurately and promptly, following company policies and procedures. This role also supports the capital equipment department's KPIs related to warranty recovery

Work collaboratively with product company engineering and technical support to quickly resolve quality issues

Work with product companies and local vendors to recover costs associated with product quality issues that are covered under warranty

Develop and provide technical service training for company and distributor service teams

Provide a high level of customer service

Develop rapport with customers through effective communication, interpersonal skills, and professionalism

Train and assist other technical service representatives and service technicians

Provide technical support during evening and weekend hours on a rotating 'on call' schedule

Participate in company planned training as required

Work to understand and utilize information and communication systems and tools, such as e-mail, SAP, and Microsoft Office software

Serve as a backup for team members during their absence, stepping in when requested or as circumstances require

Perform other duties as assigned

Qualification

Technical supportPower equipment repairElectrical control systemsSAPMicrosoft OfficeCommunication skillsCustomer focusSelf-starter

Required

A High School diploma or GED is required

Two to three years technical field or shop service maintaining and repairing power equipment (such as Chicago Pneumatic or Atlas Copco products) is required

Competence with high and low voltage electrical control systems is required

A basic level of understanding and competence with computers and associated systems (Microsoft Office, SAP), business systems, distribution channels, and accounting practices