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Metropolitan Transportation Authority · 1 day ago

Senior Director Business Systems Technology Support

New York, NY

Full-time

Onsite

Director/Executive

$138K/yr - $189K/yr

10+ years exp

Metropolitan Transportation Authority is seeking a Senior Director for Business Systems Technology Support. This role provides strategic leadership for enterprise-wide technology initiatives across New York City Transit, ensuring alignment with operational goals and integrating technology solutions into business processes.

Transportation/Trucking/Railroad

Responsibilities

Provide Strategic Leadership for Enterprise Systems Set the direction for the planning, evaluation, and enhancement of NYCT’s core operational and business technology systems. Oversee the full systems lifecycle, including the review and negotiation of contractor task orders, in collaboration with MTA IT, Procurement, and key stakeholders. Ensure all technology initiatives are aligned with NYCT’s strategic objectives and operational needs

Manage Technology Integration and Project Execution Lead the implementation of major technology initiatives by identifying business requirements, developing specifications, and ensuring seamless integration into existing processes. Direct technical teams and ensure that system deployments are timely, cost-effective, and deliver meaningful performance improvements

Drive Cross-Agency Collaboration and Stakeholder Engagement Serve as a key liaison across NYCT, working closely with the Executive Team (President, Chief of Staff, COO, CAO), department heads (Subways, Buses, Paratransit, Operations Planning), and external partners. Facilitate open communication to identify operational challenges, build consensus, and foster buy-in for system solutions

Champion Innovation and Continuous Improvement Identify and evaluate emerging technologies and industry best practices that can enhance operational efficiency. Conduct gap analyses to uncover inefficiencies and recommend scalable, forward-thinking solutions. Promote the adoption of tools and processes that modernize workflows and position NYCT for long-term success

Ensure High-Impact Outcomes and Measurable Results Deliver technology solutions that support over 50,000 employees and contribute to measurable improvements in customer service, cost control, and operational performance

Qualification

Enterprise systemsTechnology managementIT operationsQuantitative analysisProject managementTeam developmentCommunication skillsInterpersonal skills

Required

Bachelor's Degree

Minimum of 10 years of relevant professional experience in enterprise systems, technology management, or IT operations

At least 5 years in a managerial or supervisory capacity

Preferred

Master's Degree

Experience with large-scale public sector or transit-related technology initiatives is a plus

Fields of Study: Public Administration, Computer Science, Information Technology, Cybersecurity, Systems Engineering, Project Management, or related discipline

Company

Metropolitan Transportation Authority

Glassdoor3.6

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.

Founded in 1834

New York, NY, US

10001+ employees