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Medical Billing Center · 3 weeks ago

AR Supervisor

Greenville, SC

Full-time

Onsite

Senior Level

Medical Billing Center is a Physical Therapist led company focused on optimizing client value and relationships through efficient and effective billing and collections. The AR Supervisor will provide overall supervision and direction of the Accounts Receivable process, ensuring effective management and training of the AR team while maintaining standardized processes within the department.

BillingDebt CollectionsOutsourcing

Responsibilities

Provides direct supervision and management to the AR Specialists assigned

Manages the employee time clock and completes processes for payroll completion bi-weekly

Coordinates and approves time off for AR specialists and team leaders

Assigns back-up duties to employees

Performs routine client audits and provides feedback and education to AR Specialists

Identifies educational needs and works with Leadership Team to develop ongoing education of all staff

Reviews and approves all claim appeals

Reviews and monitors account receivable accounts

Assists AR Specialists in resolving difficult or systemic issues

Assists patients via phone, e-mail or through the clinic with billing questions or issues

Assists with practice management system training and resolving complex system issues

Assists in onboarding new clients and close out data when a client terminates

Ensures accounts are worked in a timely manner by AR specialists

Participates in end of month processes and provides timely reports requested by clients

Maintains non-covered code lists by state and distributes as needed to staff and clients

Communicates with AR specialists about upcoming changes for payers

Serves as a resource for insurance, process and procedure questions

Performs Annual MBC employee reviews

Other duties as assigned

Qualification

Medical billing experienceAccounts receivable processesLeadership skillsCommunication skillsCustomer service skillsMicrosoft OfficeOrganizational skills

Required

Prior experience in medical billing

Leadership and management skills

Excellent interpersonal and communication skills with other employees

Ability to educate others

Strong telephone, interpersonal and customer service skills

Ability to identify trends and work with a team to resolve issues

Therapy billing experience which includes a strong knowledge base of third-party payer rules, regulations, and trends specific to therapy

Mastery of the accounts receivable processes

Positive, professional and team-oriented personality and appearance

Ability to adapt quickly and easily to changes

High level of detail and organizational skills

Strong verbal and written communication skills

Ability to communicate in a calm, orderly, non-threatening manner

Ability to work with interruptions and to manage multiple priorities

Stable work history; regular and sustained attendance required

Professional demeanor with the ability to work well with others in a fast-paced environment

Demonstrated strong organizational skills (record keeping, time management, follow up, etc.)

Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work

Ability to multi-task, prioritize and deal with interruptions while meeting timely deadlines

Ability to operate all office equipment (i.e., calculating machine, computer, word processing, database and spreadsheet programs, telephone, copy machine and fax machine)

Computer experience Microsoft Office Applications, Internet etc