Carle Health · 1 month ago
PRN Patient Service Representative- CMPG Fam Med Chillicothe
Chillicothe, IL
Full-time
Onsite
New Grad, Entry Level
$17.67/hr - $28.63/hrCarle Health is a healthcare system committed to providing exceptional patient experiences. They are seeking a PRN Patient Service Representative to serve as a liaison between patients, families, and healthcare team members, ensuring effective communication and support throughout the healthcare experience.
Hospital & Health Care
Responsibilities
Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions
Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns
Consults with members of the healthcare team and provides updates and other information to patients and families
Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party
Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure
Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience
Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system
Assist with proactive charge capture along with billing accuracy for providers and patients
Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits
Open and/or close the clinic following specified guidelines of individual clinic
Collaborates with appropriate support services to ensure the environment is clean and welcoming
Demonstrates effective and caring communication skills and telephone techniques and etiquette
Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences
Work independently and responsible for timely completion of assigned functions
Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site
Maintain regular and consistent attendance at work
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines
Maintain compliance with Personnel policies and procedures
Monitor environmental conditions in order to secure protected health information
Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations
Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests
Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office
Qualification
Required
Experience Specialists reflect a commitment to UnityPoint Health's FOCUS values
Play a vital role in the experience of our patients, families and visitors
Serve as a liaison between patients/families/visitors and members of the health care team
Address questions and provide non-medical information
Help patients/families/visitors navigate their healthcare experience
Smile and greet patients, families and visitors with a warm welcome
Proactively communicate with patients, including listening with empathy and intent to understand
Provide patients and families opportunities to ask questions
Collaborate with and report patient/family concerns to appropriate team members
Assist with resolution of concerns
Consult with members of the healthcare team and provide updates and other information to patients and families
Answer telephone calls in a clear, courteous, caring, calm and professional manner
Screen calls by urgency and route calls promptly, accurately, and professionally
Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure
Support all digital communication to patients with the highest level of service and professionalism
Gather, verify and enter demographic and insurance information on new and established patients
Assist with proactive charge capture along with billing accuracy for providers and patients
Collect payments, issue receipts and reconcile daily receivable activity
Open and/or close the clinic following specified guidelines
Collaborate with appropriate support services to ensure the environment is clean and welcoming
Demonstrate effective and caring communication skills and telephone techniques and etiquette
Interact with patients, families, visitors and team members in a positive and supportive manner
Work independently and be responsible for timely completion of assigned functions
Be aware of what is happening in clinic/department and the organization
Maintain regular and consistent attendance at work
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines
Maintain compliance with Personnel policies and procedures
Monitor environmental conditions in order to secure protected health information
Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures
Demonstrate initiative to improve quality and customer service
Balance team and individual responsibilities
Be open and objective to others' views
Give and welcome feedback
Contribute to positive team goals
Put the success of the team above own interests
Perform other duties as requested by Clinic Administrator
Benefits
Comprehensive benefits package
Company
Carle Health
Carle Health is a vertically integrated system with a bold but simple mission: to be the trusted partner in all healthcare decisions for everyone who depends on it.
Founded in 1946
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Matthew Kolb
Executive Vice President, Chief Operating Officer
Dawn Walden
Senior Vice President, Chief Revenue Cycle Officer
Recent News
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