Client Services Coordinator jobs in United States
cer-icon
Apply on Employer Site
company-logo

Small Door · 23 hours ago

Client Services Coordinator

positionArlington, VA
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Small Door is a membership-based veterinary care provider focused on delivering exceptional care and a reimagined veterinary experience. The Client Services Coordinator will oversee scheduling, manage communications, and ensure a positive experience for members and their pets.

Health CareMedicalPetVeterinary
check
Growth Opportunities

Responsibilities

Oversee the scheduling system and wait time for all members
Manage calls, emails, and additional communications
Source of knowledge for our members by answering questions, sharing information etc
Deliver all billing communications during visits
Seek out feedback and communicate to proper channels
Maintain a clean, welcoming, and on-brand environment in our practice
Bring hospitality and service to the forefront of our business
Find solutions for our members
Work with members to ensure smooth experiences
Monitor and manage the practice by anticipating needs and serving our members

Qualification

Hospitality experienceCustomer serviceCommunication skillsEmpathyCompassionComputer skillsAttention to detailTeam player

Required

2+ years working in a hospitality-focused role (vetmed experience is a plus!)
Self-motivated, team player, excellent communicator, attention to detail, and customer service oriented
Ability to connect with others exudes empathy and compassion
Must be able to work flexible/non-traditional hours including weekends
Ability to lift up to 25lbs on occasion
Availability to work 40 hours a week including one weekend day (schedule is four -10 hour shifts)
Passion and a love for animals (especially cats and dogs!)
Proficient in computer skills (familiarity with slack is a plus!)

Benefits

Equity ownership
Health, dental + vision insurance
401K (plus 4% company match)
Generous paid-time off, parental leave, and company wide holidays
One Medical membership
Commuter benefits
Carrot Fertility benefits
Subsidized Health & Wellness benefits
Discounted veterinary care for your loved ones
Growth opportunities

Company

Small Door

twittertwittertwitter
company-logo
Small Door is a membership-based veterinary service that offers surgery, wellness, and preventative care.
dateFounded in 2018
location
New York, New York, USA
people-size201-500 employees
web-link
https://www.smalldoorvet.com

Funding

Current Stage
Growth Stage
Total Funding
$118.5M
Key Investors
Valspring CapitalBridge BankAlumni Ventures
2025-07-29Series Unknown· $35M
2025-07-29Debt Financing· $20M
2024-07-11Series B

Leadership Team

leader-logo
Florent Peyre
Co-Founder & CEO
linkedin
M
Mikhayl Alam
Chief Financial Officer
linkedin

Recent News

Crunchbase News
Pets Are Getting More Pampered, And VCs Are Funding This
2025-12-04
Pet Age
Small Door Veterinary Strengthens Executive Team, Enters Next Phase of Growth
2025-12-03
Business Wire
Small Door Veterinary Strengthens Executive Team as It Enters Next Phase of Growth
2025-12-03
Company data provided by crunchbase