Machinify · 1 day ago
Client Services Operations Support Representative I
Lathrop, CA
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expMachinify is a leading healthcare intelligence company specializing in payment processes for health plans. The Client Services Operations Support Representative I is responsible for providing clerical support and processing high-volume transactions for healthcare eligibility and recovery services.
AnalyticsArtificial Intelligence (AI)Business IntelligenceMachine LearningPredictive AnalyticsSaaS
Responsibilities
Provides clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment
Processing incoming correspondence, including posting payments (checks, EFT and debit/credit card)
Some phone work is required contacting insurance carriers and healthcare providers to gather payment information
Data entry into various applications/systems as may be required for applicable workflows
Accurately and efficiently performs assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards
Achieves or exceeds quality and productivity expectations and other assigned goals/objectives
Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments
Completes assigned training on time and with acceptable scores. Demonstrates understanding of training materials and applies knowledge in appropriate situations
Completes other tasks and duties as assigned to meet business needs
Qualification
Required
Some experience working in a customer service or clerical job is required
High school diploma or equivalent is required and proof of such will be sought prior to hire
Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
Basic use of general office equipment and easily adapts to new office equipment and tools
Basic problem-solving skills and good communication, both written and oral, skills
Ability to quickly learn internal and client applications easily
Fast and accurate typing and 10-key skills
Basic math skills to calculate numbers and percentages
Demonstrated timely follow-up skills, ability to multi-task and prioritize workload
Very detailed oriented and highly organized
Ability to prioritize daily workloads and meet daily deadlines
Able to work efficiently independently and collaboratively promoting a positive team environment
Strong customer service skills
Must be responsible, dependable, and reliable
Must submit to, and pass, a pre-hire criminal background check and drug test
Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions
Some positions may require the total absence of felony and/or misdemeanor convictions
Must not appear on any state/federal debarment or exclusion lists
Must complete the Machinify Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures
Preferred
One (1) year or more of related office clerical support experience is preferred
Benefits
Medical
Dental
Vision
HSA/FSA options
Life insurance coverage
401(k) savings plans
Family/parental leave
Paid holidays
Paid time off annually
Company
Machinify
Machinify is a SaaS platform that enables non-technical enterprises to build AI-powered products and processes.
1001-5000 employees
H1B Sponsorship
Machinify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (6)
2023 (3)
2022 (3)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$12.79MKey Investors
Battery Ventures
2025-01-10Acquired
2018-10-08Series A· $10M
2016-03-15Seed· $2.79M
Leadership Team
Edward Lichty
Strategic Operations
Prasanna Ganesan
EVP & Chief Product Officer
Recent News
2025-12-19
Dallas Morning News
2025-10-24
globallegalchronicle.com
2025-10-24
Company data provided by crunchbase