US Tech Solutions · 23 hours ago
Customer Service Advocate II
Columbia, SC
Full-time
Onsite
Entry Level
$18.50/hr - $18.50/hr
1+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Customer Service Advocate II to provide prompt and accurate responses to customer inquiries while ensuring effective customer relations and maintaining departmental standards.
Information Technology
Responsibilities
Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries
Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems
Responds to, research and/or assists with priority inquiries and special projects as required by management
Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed
Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards
Assist with the training of new employees and cross training of coworkers
Qualification
Required
Provides prompt, accurate, thorough and courteous responses to all customer inquiries
Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries
Handles situations which may require adaptation of response or extensive research
Accurately documents inquiries
Initiates or processes adjustments or performs other research as needed to resolve inquiries
Coordinates with other departments to resolve problems
Responds to, research and/or assists with priority inquiries and special projects as required by management
Provides feedback to management regarding customer problems, questions and needs
Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management
Follows through on complaints until resolved or reports to management as needed
Maintains basic knowledge of quality work instructions and company policies
Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
Maintains all departmental productivity, quality, and timeliness standards
Assists with the training of new employees and cross training of coworkers
Data entry experience
Insurance/medical office experience
Microsoft Office experience
Ability to adapt to changes as they arise
Good communication skills
Ability to adapt
Multitasking skills
Organized
Receptive feedback
Follows company policies
1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience
Organizational skills
Good judgment and customer service skills
Strong listening skills
Good verbal and written communication proficiency
Proficient grammar skills
Ability to navigate through the Windows operating system environment
Good typing and talking skills
Ability to multi-task
Ability to remain in a stationary position for extended periods of time
High School Diploma or equivalent
Preferred
Working knowledge of switchboard equipment
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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2024-12-13
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