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BMO · 2 months ago

Centralized Home Equity Originator

Tempe, AZ, USA

Full-time

Onsite

Mid Level

$42K/yr - $78K/yr

3+ years exp

BMO Bank N.A. is a financial institution seeking a Centralized Home Equity Originator to assist customers with home equity solutions through outbound sales. The role involves managing customer relationships, identifying sales opportunities, and executing marketing programs to drive business results.

BankingCrowdfundingFinanceFinancial Services

Responsibilities

Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market

Actively identifies sales opportunities and refers to BMO colleagues as appropriate

Develops and executes effective marketing and sales programs to drive business results

Follows corporate policies, operating directives, legal and regulatory requirements

Proactively contacts referral and origination sources identified through the creation of national partnerships and/or creates local partnerships to lead discussions about home financing solutions

Assists with the implementation of targeted marketing programs, promotions, and other initiatives

Actively searches for cross-sell and up-sell opportunities for positioning to the branch to achieve individual sales and profitability goals

Supports the delivery of targeted marketing programs, promotions, and other initiatives

Seeks opportunities to expand network by obtaining referrals and originations from existing relationships

Establishes and enhances the Bank’s community presence by participating in trade shows, conferences, and related events

Serves a customer advocate during application and processing activities

Completes onboarding activities as required

Delivers exceptional customer service that builds trust through expertise, responsive service, and support

Guides customers throughout mortgage application and processing activities

Partners with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs

Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner

Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and investment) and refer to appropriate BMO partners

Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services

Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs

Provides advice and guidance to assigned business/group on implementation of solutions

Supports the execution of strategic initiatives in collaboration with internal and external stakeholders

Helps determine business priorities and best sequence for execution of business / group strategy

Conducts independent analysis and assessment to resolve strategic issues

Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application

Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues

Analyzes data and information to provide insights and recommendations

Gathers and formats data into regular and ad-hoc reports and dashboards

Provides input into the planning and implementation of operational programs

Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements

Organizes work information to ensure accuracy and completeness

Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions

Completes all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity

Focus may be on a business/group

Thinks creatively and proposes new solutions

Exercises judgment to identify, diagnose, and solve problems within given rules

Works mostly independently

Broader work or accountabilities may be assigned as needed

Qualification

Loan OriginationOutbound salesHome EquityMortgage lending processCustomer serviceNegotiation skillsInterpersonal skillsAnalytical skillsInfluence skillsBilingual (English/Spanish)Collaboration skills

Required

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience

If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards

In-depth understanding of the mortgage lending process and applicable regulatory requirements

Strong interpersonal, sales, customer service, and negotiation skills

Expert knowledge of self-management and teamwork, personal lending, relationship sales and management

Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management

Strong knowledge of the broader real estate industry and mortgage market

Strong negotiation skills

Specialized knowledge from education and/or business experience

Verbal & written communication skills - In-depth

Collaboration & team skills - In-depth

Analytical and problem solving skills - In-depth

Influence skills - In-depth