COMPA Industries, Inc. ยท 1 day ago
IT Customer Support Specialist 2
Los Alamos, NM
Contract
Onsite
Senior Level
$32/hr - $38/hr
5+ years expCOMPA Industries, Inc. is searching for qualified candidates for an IT Support Specialist position at Los Alamos National Laboratory (LANL). The role involves providing technical support and troubleshooting issues related to user accounts and desktop systems, ensuring the availability and security of IT operations in a mission-critical environment.
Government
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical support and troubleshoot issues related to user accounts, desktops, laptops, and LANL networks (including remote users and supercomputing access)
Issue and manage tokens for Multi-Factor Authentication (MFA)
Assist users onsite with account access and identity verification procedures
Respond to customer requests from the field services team, ensuring timely and professional service
Document procedures and processes for improved workflow and compliance
Use incident management tools (e.g., ServiceNow) to track and resolve tickets
Gather and report system availability, usage statistics, and issue trends
Maintain professional and effective relationships with end users and internal stakeholders
Work onsite daily and support a highly secure environment with sensitivity to confidentiality protocols
Qualification
Required
Active Q clearance required (or active TS with eligibility for crossover)
At least 5 years of experience in IT support or technical customer service
Proven experience with Windows desktop systems and Microsoft Office 365/Teams
Familiarity with incident management platforms such as ServiceNow
Strong written and verbal communication skills
Customer-focused mindset and professional demeanor
U.S. Citizenship
Ability to commute to and work at LANL daily (two local sites, ~10 minutes apart)
Bachelor's degree in an IT-related field + 5 years experience
Equivalent combination of education and experience accepted
Not accepting candidates directly out of high school
Preferred
Experience supporting secure or classified environments
Background in issuing or supporting MFA/token authentication systems
Exposure to high-performance computing environments
Any IT-related certifications (e.g., CompTIA, Microsoft, Cisco)
Familiarity with navigating file systems, data/forms entry, and standard IT troubleshooting
Benefits
Competitive compensation
Collaborative culture
Company
COMPA Industries, Inc.
COMPA Industries is a government administration company headquartered in Albuquerque, New Mexico.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
D
Daniel Jensenlopez
CEO
Company data provided by crunchbase