M3 USA · 18 hours ago
Patient Enrollment Coordinator (Remote)
United States
Full-time
Remote
Entry Level
1+ years expM3 Wake Research, an M3USA Company, is a leading provider of clinical research services. They are seeking a Patient Enrollment Coordinator responsible for enrolling patients in clinical studies, conducting pre-screening interviews, and maintaining compliance with regulatory standards.
AppsHealth CareInternetMarketingMedical
Responsibilities
Maintain full ownership and accountability for initiating phone contact to potential study participants from all lead sources including internal marketing campaigns, outbound database call lists, EHR/provider practice databases, central campaigns, and community outreach efforts
Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits
Provide detailed study information and answer patient inquiries regarding eligibility criteria, study visits and procedures, time commitments, logistics, etc
Consistently provide outstanding customer service with every patient interaction
In the case of patient disqualification from initial study of interest, conduct live assessment of patient eligibility for other enrolling or upcoming research studies within appropriate therapeutic areas and conduct additional pre-screening interviews as necessary
Schedule onsite screening visits for eligible patients within established scheduling guidelines
Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures
Track information and report data such as call outcomes, limiting factors, etc.; as directed
Attend and participate in regularly scheduled and ad-hoc patient enrollment and M3 Wake Research staff meetings, as directed
Maintain compliance with all standardized patient enrollment processes and procedures
Maintain compliance with HIPAA regulations, FDA, GCP, and IRB guidelines, local regulations, and M3 Wake Research SOPs and Work Instructions
Qualification
Required
High school diploma (or equivalent) required
At least 1 year of inbound/outbound call center, phone-based, and/or public-facing customer service experience required
Highly developed skills in communication clarity, accuracy, and attention to detail
Demonstrated capacity to learn and comprehend new complex information and communicate new knowledge to the public in easy-to-understand terms
Demonstrated capacity to learn and utilize new software and technology
Preferred
Professional medical certification, associates, or bachelor's degree preferred
Previous experience as a medical assistant, nurse or EMT is strongly preferred
Prior clinical research, healthcare, or medical terminology experience preferred, but not required
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Company
M3 USA
M3 USA believes in growth, for our company and for the people who drive it's success.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marina Lamitina, MBA, MA
Chief Human Resources Officer
Shivani (Murty) Sitaram, SHRM-CP
Human Resources Business Partner
Recent News
MandASoft
2022-02-04
Company data provided by crunchbase