Ryder System, Inc. ยท 2 days ago
Customer Service Coordinator
Denver, CO
Full-time
Onsite
Entry Level
$26/hr - $26/hr
1+ years expRyder System, Inc. is a transportation and logistics company seeking a Customer Service Parts Coordinator. The role involves overseeing parts ordering, inventory management, and ensuring customer satisfaction through effective communication and workflow management.
Fleet ManagementLogisticsSupply Chain ManagementTransportation
Responsibilities
Improve the quality and consistency of customer communications and meet customer's expectations
Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates
Drive improvement of Customer Satisfaction (CSI) scores
Enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers
Provide a resource that allows the management team time to effectively manage shop operations
Contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery
Make recommendations on min-max levels to the inventory planning team
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts room
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Account Payable
Create repair orders for technicians
Contribute to cost containment through effective inventory planning and warranty
Enhance branch productivity through effective work scheduling and planning
Performs other duties as assigned
Qualification
Required
Detail oriented with excellent follow-up practices
Capable of multi-tasking, highly organized, with excellent time management skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
H.S. Diploma/GED
1 year or more in customer service or comparable experience with issues resolution
Strong computer skills including spreadsheets and word processing software Advanced
Preferred
Experience with automotive or heavy-duty truck parts is a plus
Benefits
Comprehensive health and welfare benefits
Medical
Prescription
Dental
Vision
Life insurance
Disability insurance options
Paid time off for vacation
Illness
Bereavement
Family and parental leave
Tax-advantaged 401(k) retirement savings plan
Company
Ryder System, Inc.
We perfect the supply chains people depend on.
10001+ employees
H1B Sponsorship
Ryder System, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (45)
2023 (39)
2022 (54)
2021 (54)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Robert Sanchez
Chief Executive Officer
John Diez
President and Chief Operating Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
MarketScreener
2025-12-19
Company data provided by crunchbase