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ACV Auctions · 1 day ago

Buyer Representative

Buffalo, NY, USA

Full-time

Onsite

New Grad, Entry Level

$22.60/hr - $22.60/hr

ACV Auctions is a technology company revolutionizing how dealers buy and sell cars online. The Buyer Representative will work closely with dealerships to retain and grow a customer base, enhancing the customer experience through proactive engagement and sales strategies.

AppsAutomotiveMarketplaceMobile Apps

No H1B

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Develop a deep understanding of ACV's portfolio of dealer solutions and proactively engage current customers to drive adoption

Meet and beat monthly and quarterly sales and customer retention goals

Partner directly with the Field Sales team to develop and execute sales strategies for your assigned market(s) in order to retain and grow your customer base and unit volume

Drive strong customer relationships through multiple channels of communication E.g. text, phone, email and internal slack channels in an exciting fast paced environment

Maintain orderly records through documentation of all customers interactions in Customer Relationship Management (CRM) system

Create a positive experience through proactive outreach to understand customers buying needs, and offer creative solutions to meet their needs

Provide ongoing sales support to customers and present additional products and services to existing customers

Stay informed about trends in the automotive market, auctions practices, and customer preferences to provide insightful guidance to buyers

Monitor the performance of customer accounts through various assessments including but not limited to, customer KPI review, identification of additional product opportunities, adherence to buy/sell policy agreement

Identify customers who have gaps in bid and buy activity and work to re-engage them on the ACV platform

Perform other duties as assigned

Qualification

Sales ExperienceCustomer FocusCommunication SkillsTech-SavvyAdaptabilityProactive ApproachResilienceBilingualSelf-MotivatedStrategic ThinkingTeam PlayerTime Management

Required

Ability to read, write, speak and understand English

Self-Motivated: Intrinsic drive to achieve sales targets and exceed customer expectations

Excellent Communication Skills: Ability to effectively communicate with dealerships through phone, text, and email to build and maintain relationships

Sales Experience: Demonstrates experience in sales, preferably in the automotive industry, with a track record of retaining and growing customer bases

Customer Focus: Strong dedication to enhancing the customer experience and understanding their buying and selling needs

Proactive Approach: Initiative to proactively reach out to customers, identify opportunities, and offer creative solutions to meet their needs

Strategic Thinking: Capability to monitor and assess customer account performance through various assessments and identify additional product opportunities

Adaptability: Ability to adapt to changing market conditions, customer needs, and demands of the role and adjust sales strategies accordingly

Team Player: Willingness to collaborate with the Field and Operational teams and provide ongoing sales support to customers

Resilience: Ability to handle objections or setbacks and maintain a positive attitude in a competitive sales environment

Tech-Savvy: Comfortable using technology and software systems, including CRM platforms, to manage customer interactions and sales activities effectively

Time Management: Efficiently manage time and prioritize tasks to meet sales goals and expectations

Preferred

Bilingual is a plus!

Benefits

Multiple medical plans including a high deductible, low cost health plan

Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance

Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance

Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation

Employee Stock Purchase Program with additional opportunities to earn stock in the Company

Retirement planning through the Company’s 401(k)