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Berkley Technology Services · 19 hours ago

Claim Manager

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Berkley is a provider of specialized Excess and Surplus Lines Casualty and Professional Liability insurance solutions. The Claim Manager will supervise a claims team handling NY labor law and construction claims, ensuring adherence to standards and providing oversight on complex claims handling.

Information TechnologyProject ManagementSoftware

No H1B

Responsibilities

This role will supervise and direct work of claims team responsible for the handling of the NY labor law and construction claims

Monitor conformance of claims personnel to industry and company standards, procedures, and objectives

Be responsible and accountable for departmental results

Provide technical oversight and guidance to claim professionals, ensuring consistent execution of complex claim-handling standards and reserving practices

Partner closely with claim staff to support early, accurate, and sound reserving practices

Ensure strict adherence to Best Practices to drive optimal financial and operational outcomes

Serve as a primary decision maker on claim valuation, litigation strategy, and resolution pathways

Maintain an active diary on all direct reports’ claim files to promote proactive, timely, and high‑quality claim handling

Collaborate with Claim Department leadership to enhance the performance and effectiveness of Vela’s New York Panel Counsel

Conduct performance evaluations for direct reports and provide ongoing coaching, development opportunities, and career guidance

Support claim professionals in preparing reports and presenting information to senior leadership, underwriting partners, and external stakeholders

Foster a strong team culture by promoting collaboration, accountability, and a positive work environment

Build and sustain strong customer relationships, delivering exceptional service and communication

Work collaboratively across claim teams and other internal departments to support organizational goals and consistency of practice

Act as a mentor and resource, contributing to the professional development of both direct reports and broader team members

Identify and address procedural, technical, or personnel issues, recommending improvements where appropriate

Maintain all required state adjuster licenses and ensure compliance with ongoing regulatory requirements

Adhere to statutory regulations, Unfair Claims Practices Acts, and Vela Best Practices in all claim activities

Perform additional duties or special projects as assigned to support departmental and organizational objectives

Regular and predictable attendance

Qualification

New York Labor lawClaims handling experienceInsurance industry knowledgeManagerial experienceAdjuster licensesCoachingDevelopmentCustomer relationship managementRemote team management