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Union Home Mortgage Corp. · 20 hours ago

Technical Solutions Analyst (Loan Servicing)

United States

Full-time

Remote

Mid Level

3+ years exp

Union Home Mortgage Corp is committed to improving inclusion in the workplace and values diversity among its partners. The Technical Solutions Analyst will work closely with the innovation team and business users to implement and maintain third-party software solutions while providing technical expertise and leadership.

BankingCreditFinancial ServicesInsuranceMortgage

Responsibilities

Oversees the maintenance, configuration, and health of assigned applications. Responsible for incident / problem management, release management, application upgrades, and other maintenance activities

Manages an applications enhancement portfolio, working with business stakeholders on request intake, prioritization, and status. Works with assigned IT professionals to deliver enhancements within agreed upon timelines

Maintains effective vendor relationships with relevant third-party software providers. Monitors application health, adherence to SLAs, and vendor issue resolution. Further, works with and influences vendors on application strategy and road map development

Supervises members of the application support team, participating in hiring, evaluating, coaching, and staff development activities

Serve as a business partner consultant, evaluating existing business processes and looking for technology solutions to improve efficiency, quality and customer experience

Build relationships with business function leaders, understanding their team’s objectives, and identifying opportunities on how to support those needs

Collaborates to create and maintain application support standards and procedures. This includes documentation around requirements, development, testing, audit controls, security, and other areas of the assigned application

Supports the team by applying project management techniques, where needed. Assists in defining scope, schedule, priority, risks, issues, budget, and resources for work within the team’s backlog

Effectively communicate with all levels of the organization to ensure project status is known and business deliverables are met

Define and implement organizational change management initiatives to ensure companywide adoption and proper use of third-party applications

Qualification

Black Knight/MSPApplication implementationProject managementDocumentation skillsTeam motivationLearning new systemsCommunication skillsDetail orientedSelf-motivatedFast-paced environment

Required

Bachelor's degree in related field, or equivalent

3+ years of professional experience in application implementation and support

Experience with Black Knight/MSP required

Professional experience working with business leadership to support their objectives

Professional experience managing project timelines, resources, deliverables and constraints

Proven track records of delivering solutions to meet business needs with third-party software

Proven ability to write effective data and process documentation (including business and system requirements, business process diagrams and data flow diagrams)

Detail oriented with the ability to exercise sound judgment

Self-motivated individual

Excellent written and verbal communication skills

Ability to take ownership of a project and manage multiple tasks simultaneously to meet established deadlines

Ability to motivate and influence teams without direct authority

Appetite for learning new systems and technology for future incorporation or integration to the loan production solution set

Practical knowledge in roadmap development, requirements definition and feature prioritization

Ability to thrive in a fast-paced work environment

Company

Union Home Mortgage Corp.

Glassdoor3.8

Since our inception in 1970, Union Home Mortgage has guided hundreds of thousands of aspiring homebuyers through the process of achieving homeownership.

Founded in 1970

Strongsville, Ohio, USA

1001-5000 employees