AT&T · 16 hours ago
Lead Network Technology Support
Atlanta, GA
Full-time
Onsite
Senior Level, Lead/Staff
$117K/yr - $196K/yr
5+ years expAT&T is a leading telecommunications company that connects the world through innovative technology. The Lead Network Technology Support role involves diagnosing network problems, providing technical support, and collaborating with teams to ensure the reliability and continuous operation of AT&T's network technologies.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
No H1B
Responsibilities
Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues
Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers
Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports
Support of users of the Probe systems, and for support of the Probe platforms
Reacting to incoming trouble tickets and user chats, performing health checks and troubleshooting issues within Probe tools
Works with other AT&T teams and the vendor(s) as needed to find and test solutions for previously unknown issues
Test and troubleshoot user issues, including defining the issue with the user and replicating it in the tool
Tracking issues referred to the vendors as bugs or feature requests
Provide guidance and support to the vendor as they resolve those issues
May require on-call rotation, including late nights, weekends, and holidays in support of 24x7x365 environment which will involve hands on troubleshooting of SDN and COTS-based elements of all probing elements in emergencies
Participate and lead weekly calls with the user base to discuss the probing tools, including new features, ongoing issues, and novel user stories
Qualification
Required
5+ years of experience troubleshooting the 3G/4G/5G Mobility Network or a similar technically advanced network
2+ years of Experience with Wireshark or similar network trace analysis tool
Strong communication skills
Strong presentation skills
Strong ability to troubleshoot complex technical issues
Ability to work in a fast-paced environment while maintaining focus on goals
Preferred
Probing and tracing tools in a large network
Experience in a Cloud environment (AT&T Network Cloud, Azure, AWS etc.)
Remedy Based Ticketing System
AOTS-Mobility
Ped-WO (IWOS)
AOTS-Change Management
ServiceNow based change management system
ServiceNow based fault management system
Bachelor's degree in Math, Science, Engineering, Computer Sciences or Operations or equivalent related network experience preferred
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
CTO
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
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