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Nordic Global · 1 day ago

ClinDoc/Stork Analyst

United States

Full-time

Hybrid

New Grad, Entry Level

Nordic Global is a company that focuses on providing managed services for EHR applications. The Analyst – Managed Services will be responsible for EHR design, build, testing, and troubleshooting services for clients, ensuring the integrity and stability of applications.

Information ServicesInformation Technology

Responsibilities

Performing basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s customers

Fulfilling system requests from customers and translating needs into detailed requirement specifications

Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate

Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue

Building and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise

Performing analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing

Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while also providing updates to clients directly as needed

Following proper change control policies for application builds and configurations while developing and improving workflows and processes

Working on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Managing multiple clients and projects simultaneously with oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar

Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities

Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers

Qualification

EHR application certificationHealthcare IT experienceMicrosoft Office proficiencyProblem solving skillsCustomer service experienceProcess improvement advocacyCommunication skillsAttention to detailTeamwork ability