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NEOGOV · 1 day ago

SWS ACCOUNT REPRESENTATIVE II - Range 10 / AMEA

1208 East 56th Ave, AK

Full-time

Onsite

Entry, Mid Level

$21.39/hr - $31.56/hr

2+ years exp

The Municipality of Anchorage is seeking a part-time SWS Account Representative II to work in the Solid Waste Services department. The role involves interfacing with customers, handling cash transactions, and processing disposal loads at various sites, ensuring compliance with municipal ordinances and policies.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Under minimal supervision, interface with customers as the division's first point of contact at disposal sites and in customer service administration

Proficient and cross-trained to perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups), with the exception of training new staff members

Possess well-rounded knowledge of municipal ordinances and codes, department policies, cash handling policies, services, rates, fees, fines and payment options to screen disposal loads for content and hazardous materials, determine and inform customers of any special handling fees associated with their loads, and/or assess and process fees according to current ordinance for the load

For Disposal Utility account customers, create load tickets by capturing customer information and gross and tare weights

Other duties as assigned

Account Representative II is the working level of this class series in which incumbents are fully trained to work in either the customer service unit in the Administration Building or at one of the four disposal sites

Qualification

Customer service experienceAccounting experience10-key proficiencyHigh school diploma

Required

High school diploma, GED, or equivalent

Two (2) years of experience in a customer service, collection, or accounting environment with at least one (1) year at the Account Representative I level with the Municipality, or equivalent elsewhere

Ability to 10 key at a net speed of 100 KSPM at time of hire

A valid State of Alaska Driver's License and satisfactory driving record at time of hire

Satisfactory background check which includes criminal, education, and employment history at time of hire