The University of Texas at Austin · 1 day ago
Desktop Support Specialist
Austin, TX
Full-time
Onsite
Entry Level
1+ years expThe University of Texas at Austin is seeking a Desktop Support Specialist to join their Liberal Arts Instructional Technology Services team. This role provides technical support and customer service to faculty and staff, resolving hardware, software, and network issues both remotely and in person.
Corporate TrainingEducationHigher EducationUniversities
No H1B
Responsibilities
Triage, resolve, escalate, and document help desk requests submitted by phone, chat, in-person and remotely
Provide in-person and remote technical assistance to customers and other support specialists to analyze, troubleshoot, diagnose, document, and resolve software, hardware, and network problems
Interact and communicate with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction
Utilize JAMF and SCCM to manage software deployments, packages, and configurations
Conduct office moves and setup of computer equipment, phones, and occasional boxes and/or supplies
Other duties as assigned by manager, director or team lead(s)
Qualification
Required
Professional experience providing customer service
Experience installing and supporting hardware, software and networked systems in a multi-protocol environment
Demonstrated experience in IT customer service and/or help desk environment
Excellent interpersonal skills, including verbal, nonverbal, and written communication
Demonstrated ability to work as part of a team and independently with limited direction
Ability to maintain and manage information and documentation in an organized manner
Must be authorized to work in the United States on a full-time basis for any employer without sponsorship
This job requires a class 'C' operator's driver's license
Preferred
Bachelor's degree
More than 1 year of experience supporting Windows and macOS computers in a networked environment
Experience supporting a wide variety of commercial and educational software applications
Experience using IT customer support systems and remote desktop technologies
Experience supporting wired / wireless networks
Professional experience in a university setting
Benefits
100% employer-paid basic medical coverage for employee
Optional medical insurance for employee’s dependents - up to 50% employer-paid
Optional dental, vision, and term life insurance for employees and dependents
Paid holiday time off each year; state legislature determines the number of holidays
12 days of paid vacation time off per year for new employees
12 days of paid sick leave per year
Matching contribution to Teacher Retirement System (TRS)
Staff Tuition Assistance Program
Access to Recreation & Health Facilities
Company
The University of Texas at Austin
The University of Texas at Austin is one of the largest public universities in the United States.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Republic Capital Group
2022-09-14Series Unknown
Leadership Team
Will Whiting
Chief Development Officer
Recent News
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