Apply on Employer Site

IntouchCX · 19 hours ago

Campus & Facilities Manager

Altamonte Springs, FL

Full-time

Onsite

Mid Level

$50K/yr - $55K/yr

3+ years exp

IntouchCX is a global leader in customer experience management and digital engagement solutions. They are seeking a highly organized Campus & Facilities Manager to enhance team member happiness and optimize campus functioning, ensuring smooth operations across their facilities.

Outsourcing/Offshoring

Responsibilities

Promote IntouchCX’s culture and evaluate how local teams are exemplifying our corporate values (Our 10 Things)

Ensure the campus consistently meets brand aesthetics, security protocols, health and safety requirements, and legislative compliance

Keep a pulse on operational and cultural key performance indicators, streamlining communication to local leaders through weekly meetings and creating collaborative solutions to optimize results

Partner with the Campus Director to identify priority projects for the campus and track action item progress

Manage the local Facilities and Employee Experience teams in collaboration with global department leaders

Support leadership and internal partners by providing tailored solutions to their specific priorities and services

Direct, coordinate, and plan essential needs such as reception, security, maintenance, mail/deliveries, cleaning, catering, waste disposal, and recycling

Project manage contractors and campus buildouts, including plan utilization of space and resources

Prepare requests for proposal documents for equipment and service providers/contractors

Compare costs for required equipment and services

Support the roll-out of new programs and processes

Obsess about client-partner visits by ensuring they run smoothly and meet our high standards

Investigate options for new campuses and lines of business

Plan future developments in line with strategic business objectives

Ensure minimum disruption to business operations during construction

Ensure that projects by staff and contractors have been completed

Respond to campus emergencies and urgent issues as they arise

Qualification

Facilities ManagementProject ManagementCommunication SkillsMS Office SuiteOrganizational SkillsProblem-SolvingTime ManagementAdaptability

Required

Bachelor's Degree or equivalent work experience (preferred)

Minimum 3+ years of Supervisor and Project Management experience

Proficient experience with MS Office Suite (Word, Excel, PowerPoint, and Outlook)

Exceptional and effective communication skills (oral and written) with an approach that fosters strong and lasting relationships

An eye for detail with creative problem-solving and project management skills

The ability to effectively present information to groups of managers, clients, and customers

The ability to implement change and innovation

Excellent organizational and time management skills

The ability to work with basic mathematical concepts

The ability to thrive in a fast-paced, ever-changing work environment

The ability to follow organizational policies and procedures

Strong organization skills

The ability to handle a high volume of work

The ability to work a variety of shifts, including days, evenings, weekends, and holidays (depending on required project deadlines or emergencies)

Benefits

Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)

Amazing career growth opportunities