DSI · 1 day ago
District Manager
Salt Lake City, Utah, United States
Full-time
Hybrid
Mid, Senior LevelDSI is a company with over 40 years of experience in sales enablement and customized business solutions. They are seeking a District Manager to lead a team of Retail Support Specialists, ensuring operational excellence and enhancing customer experience across national retail locations.
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Responsibilities
Lead, mentor, and support RSS across multiple national retail locations
Conduct regular field visits, side-by-side coaching, performance evaluations, and ongoing training
Build a high-performing team culture grounded in empathy, professionalism, and solution-oriented customer support
Ensure team members meet or exceed KPIs, including customer satisfaction, quality, compliance, and efficiency metrics
Identify skill gaps and develop individualized coaching plans to drive employee growth and performance
Ensure RSS deliver professional, friendly, and accurate support to AT&T customers
Oversee resolution of escalated customer issues involving billing, account changes, device troubleshooting, and service concerns
Champion best practices in de-escalation, customer engagement, and technical support
Monitor customer experience trends and deploy corrective coaching or process improvements as needed
Act as the senior AT&T specialist for store leadership across your district
Strengthen partner relationships by maintaining clear communication, visiting stores consistently, and ensuring alignment on customer experience standards
Guide RSS on building strong relationships with retail staff and third-party labor
Address partner escalations quickly and professionally to preserve trust and operational flow
Oversee adherence to AT&T policies, compliance requirements, and privacy standards across all assigned locations
Review and validate RSS documentation, system usage, and accuracy of customer account handling
Ensure smooth operational execution—including scheduling, coverage, and workflow efficiency
Analyze performance reports to identify trends, opportunities, and areas for operational improvement
Collaborate with internal teams including customer care, billing, fraud, technical support, workforce management, and escalation teams
Provide feedback to corporate partners on recurring issues, system limitations, or customer pain points
Communicate policy updates, process changes, and performance expectations to your district in a timely and clear manner
Qualification
Required
Proven experience in a leadership role, preferably in retail or customer service
Strong ability to mentor and develop team members
Excellent communication and interpersonal skills
Ability to analyze performance metrics and implement improvements
Experience in managing customer escalations and resolving issues
Knowledge of AT&T products and services is a plus
Ability to work in a hybrid environment and travel to multiple locations
Company
DSI
DSI, a premier sales enablement partner, offers consumer and commercial selling opportunities in the indirect dealer space.
Founded in 1984
201-500 employees
H1B Sponsorship
DSI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Alex Likens
Sr. Partner Account Manager
Jacob Piiparinen
Partner Account Manager
Company data provided by crunchbase