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West Marine · 23 hours ago

Operations Manager

Sausalito, CA

Full-time

Onsite

Entry, Mid Level

$27/hr - $31/hr

2+ years exp

West Marine is committed to serving boaters effectively, and they are seeking an Operations Manager to assist in achieving sales goals. This role involves training store Crew Members, ensuring excellent customer service, and overseeing store operations to meet business objectives.

AutomotiveE-Commerce

Responsibilities

Lead and develop the team to ensure excellent store operations

Actively greet and engage customers to meet their boating needs

Prioritize and plan to drive results and achieve business goals

Equip Crew Members to handle diverse transactions for seamless customer experiences

Oversee operations in Hub locations as required

Ensure inventory accuracy through perpetual counts, cycle counts, and other related activities

Oversee execution of price changes and pricing audits

Assist in strategies to grow customer count, loyalty memberships, and store traffic

Plan and execute merchandising resets and maintain Planogram (POG) integrity

Initiate and enforce operational and personnel policies

Ensure payroll is accurate and timely

Verify compliance with Asset Protection standards

Maintain a safe and clean store environment

Ensure adherence to all legal requirements

Ensure the store and staff exemplify our brand and service standards

Maintain knowledge through company and industry-sponsored training

Available to work nights, weekends, and holidays based on business needs

Complete all open Omni orders by end of day

Serve as “Manager on Duty” during assigned shifts

Perform other job-related responsibilities as assigned

Provide product knowledge and suggest additional items/services to customers

Drive customer experience to meet their needs and improve Net Promoter Score (NPS)

Drive store conversion and add-on sales, including Plus Plans

Ensure staff and store reflect our brand's service excellence

Qualification

Customer serviceSales capabilitiesLeadership skillsAnalytical abilitiesMicrosoft Office SuiteTask prioritizationDelegationVerbal communicationWritten communicationAttention to detailTime management