Palo Alto Networks · 2 days ago
Director, Professional Services NetSec (Strategic West & Commercial)
United States
Full-time
Remote
Director/Executive
$230K/yr - $268K/yr
10+ years expPalo Alto Networks is a leader in cybersecurity, aiming to be the partner of choice for protecting digital lives. The Director of Professional Services will drive the execution of the Network Security consulting business, ensuring high-quality service delivery and strategic alignment across teams to enhance customer satisfaction and operational efficiency.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
Responsibilities
Set the strategic vision and direction for all post-sales technical service delivery in the area, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products
Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes
Serve as the Leadership Sponsor for strategic accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues
Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring, coaching, and performance management in line with the defined capability requirements for the team
Drive and achieve the following business and operational objectives: Maintain consistently high utilization of PS consultants through optimal planning and backlog management
Reduce Time to Value (TTV) by accelerating deployment and adoption timelines
Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings
Achieve global target service margin ratios through delivery efficiency and cost control
Build and sustain strong, strategic relationships with subcontractors and delivery partners
Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement
Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale
Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health
Represent defined areas at a global level, sharing customer insights, local challenges, and opportunities for regional impact
A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction
Qualification
Required
10+ years of experience in Professional Services, Customer Success, or Technical Support within a high-growth SaaS/Cloud environment, with 5+ years in a formal leadership role managing regional and/or matrixed teams
Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT
Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components
Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog health, and optimizing project closure rates
Skilled in key business systems, including: Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog
Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review
Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics
Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients
Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership
Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience
Ability to travel up to 25%+ domestically to customer sites and internal business meetings
Preferred
Background in cybersecurity or enterprise IT preferred
Relevant industry certifications such as CISSP and/or PMP are highly desirable
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
H1B Sponsorship
Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
Company data provided by crunchbase