ReKlame Health · 1 week ago
Head of Clinical Operations
New York, NY
Full-time
Hybrid
Director/Executive
$140K/yr - $150K/yr
8+ years expReKlame Health is a clinician-led, tech-enabled provider group focused on expanding access to behavioral health and addiction care. The Head of Clinical Operations is responsible for ensuring high-quality patient visits at scale, managing clinical throughput, and building systems for operational efficiency while leading the clinical operations team.
Health Care
Responsibilities
Own provider capacity planning across states, licenses, and payers
Ensure Clinical schedules are balanced, efficient, and sustainable
Maximize provider utilization while preventing burnout
Forecast hiring needs aligned with visit growth targets
Ensure operations is prepared before growth initiatives launch
Collaborate cross-functionally with Medical Leadership, Finance, and Growth
Own the full clinical delivery lifecycle: intake → scheduling → visit → follow-up
Identify and eliminate operational bottlenecks
Reduce no-shows, cancellations, and visit leakage
Standardize workflows while maintaining patient-centered care
Ensure timely documentation and clean clinical handoffs
Operationalize clinical protocols defined/in partnership with Medical Leadership
Ensure workflows meet federal, state, Medicaid, and payer requirements
Partner on audits, QA initiatives, and Risk Management
Identify operational risk early and implement mitigation plans
Build repeatable, scalable clinical ops playbooks
Prepare operations for new initiatives, service lines, and partnerships
Stress-test systems ahead of volume spikes
Maintain consistency and performance as visit volume scales
Build, manage, and develop the clinical operations team
Define clear roles, escalation paths, and accountability
Coach and mentor ops leaders and frontline teams
Serve as the primary operational partner to Growth, Finance, Business Operations, Revenue Cycle, Medical Leadership, and Chief of Staff
Qualification
Required
Bachelor's degree in Health Administration, Registered Nursing, or a related field required
8+ years in operations leadership, including 5+ years in healthcare or clinical settings
Demonstrated ability to lead high-performing teams in dynamic, growth-oriented environments, and to develop scalable, system-wide operational solutions
In-depth experience with workflow design, process improvement, and driving operational efficiency in clinical environments
Knowledge of healthcare compliance and regulatory standards (e.g., HIPAA, OSHA)
A collaborative leader who inspires multidisciplinary teams with empathy and clarity, drives alignment toward shared goals, and communicates effectively with stakeholders at all levels
Skilled in leveraging data analytics to identify trends, measure performance, and inform organizational strategy
Passion for embedding equity, accessibility, and inclusivity into all aspects of clinical operations
Proven ability to implement and guide organizational change with a forward-looking perspective
A track record of delivering measurable, system-wide solutions in high-growth settings
This hybrid role requires a minimum of 3 to 4 days per week in the office, working closely with our leadership team and cross-functional departments
To ensure a strong onboarding experience, we require the first six months to be completed in person
Preferred
A master's degree (MBA, MPH, or MHA) is a Plus
Benefits
Bonus: Performance-based incentive plan
Equity: Stock option package
Health: Medical, dental & vision coverage
Time Off: 21 days PTO
Company
ReKlame Health
A culturally-diverse telepsychiatry practice providing high-quality, affordable treatment to young & BIPOC individuals.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Evans Rochaste, NP
Founder|CEO
Recent News
2023-04-12
2023-03-10
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