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Lincoln Electric · 1 day ago

Field Service Technician

York County, SC

Full-time

Hybrid

Mid Level

3+ years exp

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions. They are seeking a reliable Field Service Technician to provide onsite training, commissioning, and repair of CNC equipment while also offering technical support to customers remotely.

Electrical DistributionManufacturingRobotics

Responsibilities

Provide onsite training, commissioning, and repair of CNC equipment and related products with quality workmanship and strong attention to detail

Provide technical support onsite or by phone for new and existing customers

Troubleshoot and define root cause of failure as it relates to software, mechanical, and electrical components

Complete detailed service event logs, including field and quality control reports

Create procedures and documentation for internal training and continuous improvement

Partner with production personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction

Support sales by providing system application and specification information

Work collaboratively across various business units and products

Willingness to cross-train and learn new products as needed

Analytical and systematic approach to troubleshooting and repairing electrical systems, wiring, and component failures in a production environment

Prioritize safe work practices daily and attend safety meetings as required; complete Job Safety Analysis forms for each job site visited

Complete all travel and expense reports in a timely manner

Assist the technical support group with customer service by calling and emailing customers with technical issues; create and close cases in Salesforce using LogMeIn 123 or TeamViewer for onboard access to troubleshoot customer issues

Perform general duties as assigned and assist in other areas as workload requires

Qualification

Electronics TechnologyTroubleshooting electrical systemsCNC equipment experienceReading electrical schematics3-phase equipment troubleshootingCustomer support experienceSelf-directed workComputer literacyPneumatics understandingIndustrial tools experienceAction orientedInterpersonal communication