Connect · 1 day ago
Sr. Account Manager, Northeast (Remote)
United States
Full-time
Remote
Senior Level
5+ years expConnect America is a leading provider of connected care solutions, dedicated to helping aging individuals and at-risk populations live independently. The Senior Account Manager will be responsible for driving growth and maintaining high customer satisfaction across the Northeast territory, while also mentoring a team and executing strategies for upselling and customer retention.
Information Technology
Responsibilities
Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets
Lead, mentor, and coach a high-performing Referral Specialist team
Provide mentorship to Account Management team
Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction
Retain customers by ensuring high customer satisfaction and clear ROI
Facilitate strategic meetings with director-level or higher customer stakeholders
Own and maintain strategic Action Plans for all key accounts
Participate in relevant industry conferences and local market events
Maintain accurate and complete Salesforce documentation and comply with all operational processes
Collaborate across departments and contribute to coaching, development, and team culture
Engage in cross-functional initiatives and receive positive customer/internal feedback
Collect feedback on deals and communicate issues or concerns in solution-orientated approach
Utilize deal reviews process and close plans to improve win rates and accelerate deals
Qualification
Required
Bachelor's degree or equivalent experience
5+ years of sales experience in healthcare, selling clinical or technology solutions to providers
Subject matter expertise on products and market trends
Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills
Strong analytical skills, with the ability to measure and report on and create narratives around ROI
Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives
Ability to travel minimum 25%
Company
Connect
We’re Connect, a global systems integrator and digital transformation expert with over 35 years of experience.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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