Client Success Director jobs in United States
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RYNO Strategic Solutions, LLC ยท 21 hours ago

Client Success Director

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive

RYNO Strategic Solutions is an innovative digital marketing company dedicated to helping Home Service companies find their customers online. The Client Success Director will lead a team focused on client retention, satisfaction, and account growth, ensuring that clients receive exceptional service and strategic advice.

AdvertisingInformation TechnologyMarketingSEOWeb DesignWeb Development
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Growth Opportunities

Responsibilities

Prioritize the retention, satisfaction, and growth of your direct team's accounts
Act as a strategic advisor for your clients by identifying business and digital marketing opportunities, determining strategy, and executing plans
Lead a team of Client Success Managers & Senior Client Success Managers:
Assist with interviewing, hiring, and training team members
Conduct regular 1:1s and performance reviews
Run account team meetings and address problem-solving or conflict resolution as needed
Work closely with the team leads to ensure overall employee satisfaction and retention
Client satisfaction and retention: Target a team retention rate of 98% or higher by understanding client business goals and challenges, leading strategy sessions, and ensuring success against standard KPIs
Client concern resolution: Proactively de-escalate client concerns stemming from result or relationship opportunities. Ensure issues are addressed and resolved efficiently and completely
Drive account growth: Take a consultative approach to identifying revenue growth opportunities and generate additional value to the team's client base
Travel: Regular travel to industry events and client meetings, and quarterly leadership meetings, is an essential function and responsibility of this position

Qualification

Client relationship managementStrategic advisingTeam leadershipDigital marketing knowledgePerformance reviewsAccount growth strategiesConflict resolution

Required

Experience in leading a team and prioritizing client retention, satisfaction, and growth
Ability to act as a strategic advisor for clients by identifying business and digital marketing opportunities
Experience in interviewing, hiring, and training team members
Ability to conduct regular 1:1s and performance reviews
Experience in running account team meetings and addressing problem-solving or conflict resolution
Ability to understand client business goals and challenges to ensure success against standard KPIs
Proven ability to proactively de-escalate client concerns and ensure issues are addressed and resolved efficiently
Experience in identifying revenue growth opportunities and generating additional value for clients
Willingness to travel regularly to industry events, client meetings, and quarterly leadership meetings

Company

RYNO Strategic Solutions, LLC

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We provide digital marketing strategies designed to scale your home-services business - from HVAC to plumbing, electrical, and more.
dateFounded in 2007
location
Phoenix, Arizona, USA
people-size51-200 employees
web-link
https://rynoss.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2023-05-10Acquired

Leadership Team

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Anna Yano
Co-Founder and President
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Recent News

PR Newswire
RYNO Strategic Solutions Appoints Co-Founder Anna Yano as President
2025-05-07
PR Newswire
RYNO Launches Call Intelligence: A New Era of AI-Powered Call Insights for Home Service Companies
2025-04-23
Company data provided by crunchbase