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STR · 16 hours ago

IT Support Specialist Co-op

Woburn, MA

Internship

Onsite

Intern

$52K/yr - $79K/yr

STR is a growing technology company specializing in advanced research and development for defense and national security. They are seeking an Information Technology Support Specialist Co-op to provide technical support, assist end users, and contribute to special projects while gaining hands-on experience in a real-world IT environment.

Artificial Intelligence (AI)Machine Learning

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide efficient, high-quality first-line technical support for local, remote, and mobile staff

Troubleshoot, research, and resolve hardware, software, and user access issues in a professional and customer-focused manner

Perform hands-on desktop support, including system setup, software installation and upgrades, system configuration, and file backup support

Verify issue resolution and perform post-resolution follow-ups when appropriate

Create and manage user accounts in Active Directory

Prepare and deploy new computers for employees

Test and validate Windows and macOS system images

Assist with the maintenance of printers, scanners, copiers, and workstations

Support STR’s intern and co-op programs by configuring systems, administering access, providing first-line support, and reconciling equipment at program completion

Administer and support the IT Service Management (ITSM) system, including ticket ownership, triage, and assignment to appropriate IT teams

Qualification

Technical supportActive DirectoryWindowsMacOSMicrosoft Deployment ToolkitServiceNowInterest in ITOrganizational skillsTime-management skillsCommunication skills