AbbVie · 20 hours ago
Manager, Support Services
North Chicago, IL
Full-time
Onsite
Mid, Senior Level
$106K/yr - $202K/yr
3+ years expAbbVie is dedicated to discovering and delivering innovative medicines that address serious health issues. The Manager of Support Services will oversee the support center operations to ensure high-quality service to patients and healthcare providers while driving continuous improvement initiatives.
BiotechnologyFinancial ServicesHealth CareMedicalPharmaceuticalVenture Capital
Responsibilities
Manage day-to-day operations to deliver superior customer service
Monitor internal programs, similar industry programs and regulatory guidance to ensure program relevance and compliance
Lead and mentor direct reports responsible for operations of designated AbbVie products
Provide recommendations regarding appropriate promotional and business practices
Develop and manage relationships with payors, providers, and customers
Partner with commercial business partners within established guidelines and working relationships to ensure the support center operations are aligned with consumer and professional marketing initiatives to create operational efficiencies that maximize patient/customer acquisition and retention
Understand and adhere to the Code of Business Conduct, Operating Guidelines as well as appropriate IRS, CMS, HIPAA, and OIG guidelines. Manage adherence to all corporate, division and departmental procedures and policies
Monitor department and employee productivity levels, identify opportunities to improve optimization and enable implementation s and cost controls
Manage a team of Supervisors to drive world class leadership and strong performance
Qualification
Required
Bachelor's Degree. Comparable or relevant experience will be considered
Minimum of 1-3 years in people management required
Knowledgeable of application regulations and standards affecting Pharmaceutical Products, specifically knowledge of HIPAA guidelines and appropriate federal, state, and local regulations applicable to call center operations, and/or experience and knowledge of applicable regulations and standards affecting Medical Devices
Clear understanding of the pharmaceutical or healthcare business
Preferred
2-4 years' experience managing a call center is preferred
Benefits
Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Company
AbbVie
AbbVie is a biopharmaceutical company focused on immunology, oncology, neuroscience, virology, and aesthetics. It is a sub-organization of AbbVie.
10001+ employees
H1B Sponsorship
AbbVie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (273)
2024 (190)
2023 (225)
2022 (284)
2021 (186)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$15B2024-02-27Post Ipo Debt· $15B
2023-03-08Post Ipo Equity· $0.25M
2012-12-20IPO
Leadership Team
Robert Michael
Chairman of the Board and Chief Executive Officer
Micah Bregman
Vice President, Global Strategy and Pipeline, Allergan Aesthetics
Recent News
2026-01-09
2026-01-08
Morningstar.com
2026-01-08
Company data provided by crunchbase