BLISS Car Wash ยท 2 days ago
Customer Service Lead
Brea, CA
Full-time
Onsite
Mid Level
$17/hr - $19/hrBLISS Car Wash is dedicated to making a positive impact on the community through exceptional customer service. The Customer Service Lead is responsible for overseeing daily operations, training staff, and ensuring a safe and welcoming environment for both guests and employees.
AutomotiveCommercialService Industry
Responsibilities
Lead site staff and improve/maintain a clean, safe & efficient site
Assists with daily paperwork in the Manager/Assistant Site Manager absence
Provide the best customer experience by training the team on all internal and external programs and building customer loyalty through the membership program
Ability to train the team on Monthly Unlimited Wash Memberships as well as Single Wash Packages
Provide daily direction to the staff and ensure safety and other compliance procedures are being adhered to
Strong problem-solving skills and stay in regular communication with the Site Manager
Follow through on-site open/close process and ensure the site is fully operational during business hours
Responsible for creating a culture and level of interaction to ensure exceptional customer care
Accountable for providing strong, positive, and proactive leadership to the team while providing direction, training, and feedback
Sustains a high level of product knowledge and product preparation
Maintains clean work areas
Maintains a safe work environment for employees, vendors, and guests
Ability to follow directions and make decisions consistent with the job functions
Perform (after-hours) site cleaning (Cleaning site includes but is not limited to Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.)
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform appearance policy
Responsible for compliance with local, state, and federal laws as well as internal audits
Enjoy working outdoors
Be a team player
Greet and create an exceptional first impression for all guests
Offer & Sell Monthly Unlimited Wash Memberships and Single Wash Packages
Ensure all vehicles are loaded correctly and safely onto the conveyor
Prep the vehicle within company guidelines
Quality Control Area (If applicable) - verify all vehicles are BLISS clean as well as wipe down vehicles within company guidelines
Qualification
Required
Always maintain the highest level of customer care
Ability to adapt to the ever-changing high-volume retail
Have the capacity to take initiative when problems arise
Flexibility to adapt to a variety of situations
Have attention to detail with the capability to prioritize and meet deadlines
Ability to work varied hours/days as business dictates
Demonstrates ability to improve staff performance through motivation, training, and setting clear expectations
Excellent verbal communication skills
Must be able to lead, support, and contribute to team goals
Ability to communicate in English
Communicate operational concerns with Management and co-workers
Must have the ability to lift up to 50 lbs
Ability to stand or walk for extended periods
Ability to operate all related equipment
Benefits
$500 Sign-on Bonus.
Flexible working hours.
Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
401k with Employer Matching.
FREE weekly car washes.
Company
BLISS Car Wash
Bliss Car Wash specializes in car washing services using biodegradable cleaning solutions.
Founded in 2019
501-1000 employees
Funding
Current Stage
Late StageRecent News
GlobeNewswire News Room
2023-11-09
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