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ClearCaptions, LLC · 23 hours ago

Sr. Engineering Services Manager (100% Remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$167K/yr - $180K/yr

10+ years exp

ClearCaptions, LLC is dedicated to improving the lives of seniors and their caregivers through innovative communication solutions. The Sr. Engineering Services Manager will lead teams responsible for critical business systems, ensuring operational excellence and collaboration among various technical disciplines to support the company's mission.

Health CareTelecommunicationsVirtual Reality

No H1B

Responsibilities

Lead the Engineering Services organization, overseeing teams across web development, Salesforce, NetSuite, and technical writing

Establish and maintain best practices for system design, integration, and documentation

Partner with stakeholders across engineering, sales, finance, and customer care to understand strategy and business requirements and deliver technical solutions that meet operational needs

Drive improvements in system reliability, scalability, and performance

Develop and maintain standards for internal and external documentation that supports product and operational excellence

Manage project timelines, budgets, and resource allocations across multiple functional areas

Foster collaboration, innovation, and a culture of accountability and continuous learning

Mentor and develop team members, providing technical and professional growth opportunities

Stay informed about emerging technologies relevant to web development, CRM/ERP systems, and documentation practices

Lead vendor relationships and evaluate third-party solutions that support ClearCaptions’ operational ecosystem

Qualification

Software EngineeringWeb TechnologiesLeadershipSalesforceNetSuiteREST APIsAgile MethodologiesCloud ExperienceAnalytical SkillsCommunication SkillsOrganizational SkillsProblem-Solving Skills

Required

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience

10+ years' experience working in software engineering teams

5+ years of experience in leadership or management of software engineering teams

Experience leading multi-disciplinary technical teams

Understanding of web technologies and frameworks (JavaScript, Node.js, React, or similar)

Hands-on experience with Salesforce and/or NetSuite platforms preferred, including customization, integration, and administration

Familiarity with REST APIs, data integration, and automation between enterprise systems

Proven ability to lead cross-functional projects from concept through delivery

Experience with Agile methodologies and modern development practices

Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals

Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies

Strong analytical, planning and budgeting skills. Ability to influence others

Excellent verbal and written communication skills, presentation, and problem-solving skills

Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes

Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment

Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality

Willingness and ability to work flexible hours and travel (up to 25%); will include some overnight travel