Apply on Employer Site

Cox Enterprises · 1 day ago

Account Operations Outside Specialist II (Manhieim)

Fredericksburg VA

Full-time

Onsite

Mid Level

$24.09/hr - $36.11/hr

3+ years exp

Cox Automotive is a leader in transforming the way the world buys, owns, and sells cars. They are seeking an Account Operations Outside Specialist II to serve as the primary point of contact for resolving client issues, providing exceptional customer service, and coordinating vehicle reconditioning processes.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders

Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders

Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services

Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses

Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc

Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs

Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally

May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service, and resolving any issues with professionalism

Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines

Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and or brands

Proficiency with computer software including Microsoft Office applications and other internal business platforms

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence

Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders

Perform any other duties assigned

Qualification

Vehicle reconditioningAuto body knowledgeCustomer serviceMicrosoft OfficeMulti-taskingTeam-based skillsVerbal communicationWritten communicationSelf-starter

Required

High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field

Safe drivers needed; valid driver's license required

Prior experience vehicle reconditioning and or general auto body knowledge required

Self-starter with ability to work with minimal supervision

Ability to handle multiple tasks simultaneously

Team-based interpersonal skills

Excellent verbal and written skills

Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).