Pacific Gas and Electric Company · 1 day ago
Expert Web Product Manager
Oakland General Office (OGO)
Full-time
Hybrid
Senior Level
$122K/yr - $194K/yr
7+ years expPacific Gas and Electric Company is seeking an Expert Web Product Manager to join their Digital Strategy team. This role will collaborate with internal and external partners to develop product plans and strategies, focusing initially on the Percentage of Income Payment Pilot program and enhancing customer experiences.
EnergyEnergy EfficiencyNatural ResourcesOil and Gas
Responsibilities
Present business cases and results to senior leadership
Works on complex problems having broad impact that require in depth analysis and judgment to obtain results or solutions
Oversees project management planning and execution of work
Partners with the stakeholders (business, compliance, CPUC, community-based organizations and IT) to launch programs and drive enhancement execution from requirements through to release and stabilization
Maintains a monthly dashboard that reviews transaction completion rates (Adobe Analytics/Tableau), customer feedback (Opinionlab), user sessions (Mouseflow), A/B test results (Optimizely) and Help Center usage (Zendesk)
Shares monthly learnings with business partners and stakeholders to ensure key information is conveyed
Reviews monthly dashboard to identify customer experience improvements and savings opportunities
Documents business requirements and prepares business cases to secure funding for future enhancements
Works with IT to review O&M and schedule releases to fix defects
Occasional after hours/on-call support and local travel required
Qualification
Required
Bachelor's Degree in Business, MIS, or other related fields or equivalent work experience
7 years product management, customer experience or business analyst experience
Preferred
Deep customer focus
Experience with journey mapping
Experience with cross channel analytics
Experience with California Public Utilities Commission (CPUC) and/or compliance-related projects
Experience with internet website domains
Experience in application design, mobile
Experience in E-Commerce, job-related
Experience working with contact centers or omnichannel support
Experience with Adobe or other web analytics packages
Experience with Tableau or other data visualization tools
Experience with the Agile methodology
Ability to sell a vision and translate highly complex concepts into stories for those not versed in technical terminology
Demonstrated experience with Human Factors/UX design principles for mobile responsive web
Benefits
Best in class perks and benefits
Company
Pacific Gas and Electric Company
Pacific Gas and Electric Company, incorporated in California in 1905, is one of the largest combination natural gas and electric utilities in the United States.
10001+ employees
H1B Sponsorship
Pacific Gas and Electric Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (32)
2023 (14)
2022 (22)
2021 (16)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$30.29BKey Investors
DOE Loan Programs OfficeUS Department of Energy
2024-12-17Post Ipo Debt· $15B
2024-12-02Post Ipo Debt· $2.35B
2024-09-24Grant· $34.5M
Leadership Team
Patricia Poppe
Chief Executive Officer, PG&E Corporation
Sumeet Singh
Chief Executive Officer at Pacific Gas and Electric Company and EVP, Energy Delivery
Recent News
2026-01-07
San Gabriel Valley Tribune
2026-01-06
2025-12-31
Company data provided by crunchbase