Goodwill Industries of San Diego County · 1 week ago
Customer Support Specialist (Webb)
Wichita, KS
Full-time
Onsite
New Grad, Entry LevelGoodwill Industries of Kansas has been a trusted resource for individuals with disabilities and barriers to employment for over 60 years. They are seeking a Customer Support Specialist to maintain customer relations and support contract work for their Manufacturing Department, ensuring smooth operations and communication with stakeholders.
EmploymentNon ProfitTraining
Responsibilities
Maintains required databases, records, company files and produce detailed reports as requested
Maintains all forms applicable to contracts
Supports mission statement and activities of other departments
Supports the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to persons with disabilities and barriers to employment
Adheres to all safety policies and report violations
Adheres to all ethical standards and confidentiality of records
Meets and adheres to all CARF and ISO standards
Occasional driving for off-site meetings
Other duties as assigned
Qualification
Required
High School diploma or equivalent plus previous customer service required
Valid driver's license
Able to work with organizations, customers and other employees and have sufficient competence to command the respect and confidence of professional workers, both within the organization and outside
Excellent oral and written communications skills
Possesses computer literacy skills
Experience in customer service, purchase order, database or inventory management
Well organized, self motivated and strong desire to succeed
Maintain open communication with customers
Work closely with Production & Sewing Department to ensure smooth delivery of customer PO
Coordinate and maintain support for contracts, such as purchasing material, new potential business opportunities, PO's and receiving orders from customers
Maintain professional contact with customers and employees related to contracts
Maintains required databases, records, company files and produce detailed reports as requested
Maintains all forms applicable to contracts
Supports mission statement and activities of other departments
Supports the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to persons with disabilities and barriers to employment
Adheres to all safety policies and report violations
Adheres to all ethical standards and confidentiality of records
Meets and adheres to all CARF and ISO standards
Occasional driving for off-site meetings
Must have a mobile device and maintain it in operating order within provider's maintenance capabilities
Must be a licensed driver
Must be insurable
Must pass/complete background check and drug screening
Benefits
Medical and Prescription Plan - available first of month following employment
Paytient Medical Assistance Plan - available first of month following employment
Dental Plan with Ortho Option - available first of month following employment
Vision Care Plan - available first of month following employment
Flexible Spending Accounts - available first of month following employment
Group Life and AD&D - available first of month following employment
401(k) Plan - available first of month following 90-days employment
Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment
Paid Volunteer Time Off - 8 hours per year
Paid Holidays
Accident and Critical Illness
Employee Assistance Program
Employee Referral Bonus
Tuition Reimbursement Program
20% Discount at Goodwill Industries of Kansas Stores
Company
Goodwill Industries of San Diego County
Our mission is: "To provide employment and training opportunities to people with disabilities and other barriers to employment"
Founded in 1930
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Toni Giffin
President and Chief Executive Officer
Recent News
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