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Elevance Health · 23 hours ago

WFM Business Consultant Sr

St Louis, MO

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Elevance Health is a health company dedicated to improving lives and communities, and they are seeking a highly experienced Senior Business Consultant to join their Workforce Management team. This role involves providing subject matter expertise, managing cross-functional projects, and shaping future-state Workforce Management capabilities in a complex call center environment.

Health CareHealth InsurancePersonal HealthWellness

H1B Sponsor Likely

Responsibilities

Provide subject matter expertise and mentorship to less experienced Workforce Management analysts, guiding them in the analysis of operational and business needs to determine effective, scalable WFM solutions

This role will lead and manage cross-functional projects, drive process improvements, and help translate business needs into scalable WFM solutions

Analyze complex contact center environments to define Workforce Management requirements across forecasting, capacity planning, scheduling, real-time management, and reporting, ensuring alignment with business objectives and service goals

Lead or support cross-functional teams on high-impact, highly complex initiatives, including WFM process improvements, system enhancements, and strategic implementations that influence how the organization plans and manages its workforce

Partner with business and operational leaders to shape future-state Workforce Management capabilities, identifying opportunities for optimization, innovation, and continuous improvement

Provides expertise to lower level consultants on the analysis of business needs to determine optimal means of meeting those needs

Determines specific business application software requirements to address the most highly complex and varied business needs

May lead teams of analysts assigned to the most complex projects, typically those of highest importance and impact to the way in which we do business

Analyzes and designs solutions to address varied and highly complex business needs

Qualification

Workforce Management experienceBusiness analysis experienceProject management skillsNICE WFM toolGenesys Cloud (ACD)Microsoft Power BITableauSQLCross functional communicationMentorship

Required

Requires a BA/BS and minimum of 10 years business analysis experience, which should include analysis, project management, working knowledge of mainframe computer, hardware and operating systems; minimum of 3 years experience as a Business Consultant with project management skills; or any combination of education and experience, which would provide an equivalent background

Preferred

(WFM) Workforce Management experience is a must have

Cross functional communication experience between functional and technical teams is a must have

Project management experience preferred

Experience using WFM tool: NICE – preferred

Experience Using Genesys Cloud (ACD) preferred

Microsoft Power BI experience preferred

Tableau and SQL experience preferred

Benefits

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs

Medical

Dental

Vision

Short and long term disability benefits

401(k) +match

Stock purchase plan

Life insurance

Wellness programs

Financial education resources

Company

Elevance Health

Glassdoor3.6

Elevance Health is an integrated whole-health approach to help people in health journey and address their full range of needs.

Founded in 1944

Indianapolis, Indiana, USA

10001+ employees

https://www.elevancehealth.com

H1B Sponsorship

Elevance Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (488)

2024 (604)

2023 (660)

2022 (222)