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Chubb · 1 day ago

Loyalty Services Specialist

Triangle Plaza 8750 W. Bryn Mawr Avenue, Chicago, IL, 60631, US

Full-time

Onsite

Entry Level

2+ years exp

Combined Insurance, a Chubb Company, is seeking a Loyalty Services Representative to join their fast-paced, high energy, growing company. This entry level position involves servicing customer calls, assisting clients with their insurance needs, and mastering the core responsibilities of a Loyalty Services Representative.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Work with customers, via inbound and outbound calls, to assist those that wish to cancel their existing insurance coverage, reviewing products, benefits and/or solving service and Claims issues

Assist clients by matching our products with the needs to the client

Assist in the collection of current and past due premiums

Collects, documents and enters data from and into multiple applications

Provides instructions and set expectations for policyholders

Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI’s

Exhibits and practices the Organization’s Common Purposes and Shared Traits

Understands organizational objectives, supports process improvements, and provides feedback to leadership

Willingness to perform other duties as assigned

Expected to be able work various shifts within 7:30 a.m. – 6:00 p.m. CDT timeframe

Qualification

Telephone salesCustomer service focusCall Center ExperienceInsurance knowledgeMS Office SuiteTelephone etiquetteBilingual skills (Spanish)Verbal communicationWritten communication