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Ryder System, Inc. · 22 hours ago

Rental Account Manager

Austin, TX

Full-time

Onsite

Mid Level

$50K/yr - $50K/yr

3+ years exp

Ryder System, Inc. is a leading transportation and logistics company that values its people and has been recognized for its integrity and commitment to customer satisfaction. The Rental Account Manager will be responsible for developing leads, maintaining customer relationships, and driving rental sales growth while ensuring high-quality service and customer retention.

Fleet ManagementLogisticsSupply Chain ManagementTransportation

Responsibilities

Develop leads through cold calls, telephone solicitation and customer visits

Through the use of product knowledge, assess customer's needs and develops a proposal

Work with rental operations to ensure the equipment is available

The RAM is also responsible for marketing at the branch level and ensuring that rental sales representative are skilled in telemarketing to prospective customers and current customers

Maintain a contact with the customers through multiple customer visits and phone calls

Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentals

Proposal and contract development, maintaining customer files, preparation of follow-up correspondence and coordination with other BU departments

Maintaining FIS integrity and accuracy of customer data in the DPS system

Administration-credit approval, collections of receivables, maintenance-PM status and updates of scheduling

Performs other duties as assigned

Qualification

Sales experienceCustomer relationship managementMarketing knowledgeTime managementVerbal communicationWritten communicationTeam collaborationSelf-motivationDetail oriented