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Saks Global · 17 hours ago

Vice President, General Manager - Development Program

Boston, MA

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

Saks Global is seeking a Vice President, General Manager - Development Program to prepare the Assistant General Manager of Merchandising through critical milestones and insights into the company's culture and business ownership. This role involves driving sales through effective team management and clienteling culture while ensuring alignment of merchandise with local needs.

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Responsibilities

Drive the Saks Fifth Avenue clienteling culture through coaching and mentoring of the Client Development team

Directly oversees all Client Development Managers except within the Fifth Avenue Club (Personal Shopping)

In partnership with the VP/GM, act as the Chief Merchant for the store to ensure the alignment of merchandise to local needs and opportunities

Execute the VP/GM's strategic vision for his/her store

Drive towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for all sales departments

Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards accordingly (e.g. focus programs)

Facilitate cross-functional communication across store departments to optimize collaborative efforts

Fulfill store senior leadership responsibilities, including attending daily, weekly, and monthly meetings

Actively participate in, and in the absence of the VP / GM, lead Store Senior Leadership team meetings

Partner with Merchant and Planning Organization Leaders to determine appropriate strategies and action plans for the store to yield positive results

Serve as coach to the Management team to enhance the effectiveness of their leadership style and increase the engagement of their teams

Be responsible for developing top talent Client Development Managers to promotability

Collaborate with the Centralized Recruiting team, as appropriate, ensure jobs are filled in order to drive business

Oversee people, product and placement, and sales promotion

Oversee Client Development team performance and objectives

Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues

Tailor leadership style to appropriately set expectations and coach for growth for different levels of direct reports

Set goals for Associates in alignment with department objectives and supports in Associates in achieving them

Develop, motivate, and train the management team in all aspects of the store

Provide consistent and frequent communication so all team members are aware of the store vision, goals, and expectations

Champion SFA culture and values, and manages the team to create a friendly, upbeat atmosphere where customer service is consistent with SFA standards

Partner with Client Development, Brand Ambassador, Merchants, Vendors and Regional teams to fulfill strategic efforts

Oversee the floor to monitor and ensure coverage and presence

Build a Customer Service-driven team, overseeing Customer Service efforts and escalations

Partner with functional leads for execution of in-store selling events

Seek to help others by identifying and meeting the needs of the team, customers, partners, and communities

Qualification

Luxury retail managementClienteling culture developmentExecutive leadership presenceSales strategy developmentTeam developmentCoachingInterpersonal relationshipsInnovationCreativity

Required

100% open availability to relocate within the United States

Minimum 5+ years of luxury retail management experience

Experience leading fast-paced, high retail sales volume environments

Experience developing and leading clienteling culture (i.e. VIC loyalty programs, client events and experiences, store marketing initiatives, brand ambassadorship, etc.)

Executive leadership presence with the ability to present/report business trends/financials

Experience developing and promoting People Leaders

Flexible in scheduling as the business needs including evenings, weekends and holiday schedules