Bulletproof, a GLI Company · 22 hours ago
Technical Analyst
Las Vegas, NV
Full-time
Hybrid
New Grad, Entry LevelBulletproof, a GLI company, is a technology and security firm with a global presence. They are seeking a Technical Analyst who will provide first line technical support, manage service tickets, and maintain Microsoft environments in a fast-paced environment.
EducationInformation ServicesInformation TechnologySoftwareTraining
Responsibilities
Answer incoming calls for technical/customer service support
Respond to incoming e-mails concerning technical issues
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner
Provide technical support of LAN, Desktop, and server devices
Maintain enterprise Microsoft environments
Create and manage tickets using service desk software
Qualification
Required
A college certificate or diploma in information technology and/or have relevant experience and industry certification
Passion for IT and desire to learn more about it
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities
Preferred
Familiarity with ITIL processes is an asset
Benefits
Comprehensive Health, Dental, and Vision Insurance
Optional Health Benefits
Vacation Time
401k Plan
Annual Discretionary Bonus
Anniversary Reward Bonus
Additional Mental Health Benefits through our Employee Assistance Program
Company
Bulletproof, a GLI Company
Headquartered in Canada with locations across the US and around the globe, Bulletproof’s ultimate goal is to help your organization reduce IT, security, and/or compliance complexities.
Founded in 2000
201-500 employees
H1B Sponsorship
Bulletproof, a GLI Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-01Acquired
Leadership Team
Jeff Shaw
Chief Operating Officer
Steven Burns
President / COO
Recent News
2025-12-16
Canada NewsWire
2022-10-05
Company data provided by crunchbase