Amazon · 1 day ago
IT Support Associate II, IT Supply Chain
Antioch, TN
Full-time
Onsite
Entry Level
$44K/yr - $92K/yr
1+ years expAmazon is seeking a hands-on IT Support Technician to join their Rapid Asset Deployment (RAD) organization, focusing on end-user device support and RMA services. The role involves diagnosing issues, performing repairs, and managing technical support for various devices in a warehouse environment.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Provide first-line technical support for RMA equipment including scanners, laptops, and printers
Perform diagnosis and Tier 1 repairs on various devices and equipment
Process RMA requests and manage equipment returns/replacements
Maintain accurate documentation of repairs, maintenance, and support activities
Participate in continuous improvement projects with IT peers and operations teams
Respond to and resolve technical issues in a timely manner
Manage inventory of spare parts and equipment
Support engineering projects and special initiatives as needed
Assisting in training new hires
Continuous learning of new technologies
Supporting customers from multiple buildings in the area, as well as remote customers
Qualification
Required
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach
Preferred
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Experience prioritizing and managing time effectively in dynamic environments
Experience in oral and written communication
Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
Service Management, Project Management, and Inventory Management skills
Experience with automation; Python, HTML, Java, C++
Benefits
Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-08
Company data provided by crunchbase