Biltmore · 1 day ago
PM Host II - Inn on Biltmore Estate - Reserve
Asheville, NC
Part-time
Onsite
Entry Level
$17.09/hr - $17.09/hr
1+ years expBiltmore is a renowned estate offering a unique hospitality experience, and they are seeking a Host II to coordinate operations at their restaurant. The role involves managing guest seating, maintaining the reservation system, and providing training to junior hosts, ensuring high standards of service are met.
HospitalityHotel
Responsibilities
Greet and acknowledge all arriving guests, however busy and whatever time of day
Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines
Maintain an optimum flow of seating by section to best service guests
Extend courteous departures as guests leave the restaurant and invite them to return
Guide the Servers and Dining Room Assistants in table set-up needs to ensure optimum service to guests; coordinate level 1 Host activities
Communicate V.I.P. arrivals and special requests to designated personnel for follow up
Answer restaurant telephone courteously and efficiently as specified in department standards
Take, record and confirm restaurant reservations/cancellations as specified in departmental standards
Accommodate all requests for information courteously
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Initial contact for guest service recovery; identifies and escalates issues as needed
Trains and serves as "go to" resource for Level 1 Hosts
Set up Host station with necessary documents, information and supplies; maintain organization at all times
Inspects condition and cleanliness of all menus and wine lists; ensure adequate amounts are available. Update menus and wine list inserts as changes occur
Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times
Provide general assistance and support for the leadership, department, and company as required
Print menus as needed and ensure that proper levels of supplies are maintained
Ensures caps to reservations are made in anticipation of busy seating periods
Will notify management of any elevated guest service recovery issues
Qualification
Required
Previous host service experience required, preferably in a fine dining or upscale restaurant
At least one (1) year of related F&B experience strongly preferred
Demonstrated commitment to delivery of world class internal/external guest service; leadership skills a plus
Fluency in English; basic math skills with the ability to handle cash and credit transactions as needed
Familiarity with and/or the ability to quickly become proficient with reservations software
Knowledge of Open Table reservations system strongly preferred
Excellent interpersonal and communication skills; conveys information effectively; strong guest service recovery skills
Proactive, exercises good judgment; anticipates and addresses issues quickly; thinks clearly in high pressure situations
Able to quickly learn Biltmore products, services, systems
Professional; reflects Biltmore core values
Occasionally transport 25 – 50 pounds
Endure various physical movements throughout work areas and over duration of work shift
Ability to remain ambulatory or in stationary position throughout work shift
Exposure to fumes, dust and chemicals
Ability to work in an environment that may include variable temperature conditions and noise levels
Outdoor environments
Company
Biltmore
Biltmore provides hospitality services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dr. Mark L. Pickel, CTP
Chief Financial Officer
Chris Maslin
Founder and Director of the Biltmore Center for Professional Development
Recent News
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