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Vālenz Health® · 1 day ago

Enterprise IT Tech I

Phoenix, AZ

Full-time

Hybrid

Entry Level

2+ years exp

Vālenz Health is a platform aimed at simplifying healthcare for various stakeholders. As an Enterprise IT Tech, you will provide remote IT support, troubleshoot issues, manage support tickets, and contribute to process improvements to enhance IT efficiency.

Insurance

Responsibilities

Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions

Monitor and resolve IT support requests through the internal ticketing system

Escalate tickets to higher-level technicians and other teams as needed

Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access

Support administration of Microsoft Intune, Microsoft 365, and Teams Voice

Contribute to account management in systems such as EntraID, Active Directory, and other cloud services

Install, configure, and repair computer hardware and software

Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources

Help migrate and update IT documentation into new platforms

Collaborate with business units to ensure IT solutions meet needs and align with business objectives

Perform other duties as assigned

Qualification

Active DirectoryOffice 365 administrationMicrosoft IntuneRemote IT supportMicrosoft WindowsMicrosoft 365 CertificationApple iOSAndroidProblem-solving skillsCommunication skills

Required

2+ years of experience in a support technician role, with both on-site and remote support responsibilities

Experience providing IT support in a fast-paced, fully remote environment

Strong knowledge of Active Directory and Office 365 administration

Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android

Strong problem-solving skills with the ability to work well under pressure

Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams

Ability to work independently and as part of a team

Preferred

Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies

Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM)

Experience with command-line tools

Microsoft 365 Certification

Benefits

Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card

Spending account options: HSA, FSA, and DCFSA

401K with company match and immediate vesting

Flexible working environment

Generous Paid Time Off to include vacation, sick leave, and paid holidays

Employee Assistance Program that includes professional counseling, referrals, and additional services

Paid maternity and paternity leave

Pet insurance

Employee discounts on phone plans, car rentals and computers

Community giveback opportunities, including paid time off for philanthropic endeavors

Company

Vālenz Health®

Vālenz Health® is the platform to simplify healthcare – the destination for employers, payers, providers, and members to reduce costs, improve quality, and elevate the healthcare experience.

Founded in 2004

Radnor, PA, US

501-1000 employees