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Elder Services of Cape Cod and the Islands · 18 hours ago

Digital Program Coordinator

South Dennis, MA

Full-time

Onsite

New Grad, Entry Level

$23/hr - $23/hr

Elder Services of Cape Cod and the Islands Inc. is focused on improving internet connectivity for older adults. The Digital Program Coordinator will provide technical assistance and digital navigation services to consumers, coordinate the Senior Planet Program, and ensure that digital resources are accessible to all community members.

Elder CareNon ProfitNursing and Residential Care

Responsibilities

Provide one-on-one technical assistance and digital navigation services to consumers enrolled in any of ESCCI’s clinical or community programs

Work with clinical staff and supervisors to encourage appropriate referrals

Use telephone screening tool to identify consumer needs

Assist consumers telephonically or by meeting in a public space or the consumer’s home. When the need exceeds what ESCCI can provide, make referrals to outside vendors or community partners as appropriate

Stay informed about digital services offered by community partners and local private sector providers

Distribute customer satisfaction surveys after service has been completed

Document and archive all relevant data; prepare quarterly report on services provided

Actively participate in Senior Planet quarterly meetings for trainers and, when appropriate, in monthly Senior Planet topic specific meetings

Coordinate ESCCI’s Senior Planet Program:

Collaborate with ESCCI management in choosing specific programming topics and curricula from among the licensed materials we have access to

Work with community partners to schedule and promote Senior Planet offerings that are accessible to all Barnstable residents

Ensure contract trainers utilize established protocols with regards to classroom presentation, technology inventory tracking, post-engagement surveys, observation & documentation are adhered to

Collect data, including enrollments, evaluation and survey responses, as required and enter this data into Senior Planet’s Salesforce CRM in a timely manner

Provide feedback to ESCCI management about the quality and efficacy of specific Senior Planet programs and curricula

Maintain laptop inventory, ensuring all hardware and software are up to date and properly prepared for deployment to classes

Prepare flyers and social media posts for Senior Planet programs; distribute flyers to community partners and bulletin boards as appropriate; monitor website to ensure program information is current and complete

Prepare Certificates of Completion; attend final classes

Deliver Senior Planet Programs at sites throughout our service area

Prepare in advance to deliver in-person instructional programs with confidence

Represent and promote Senior Planet culture and opportunities to program attendees

Create a warm and inclusive classroom learning environment

Demonstrate patience and respect toward all participants

Communicate technical information clearly and promote active learning

Attend meetings as required by ESCCI or Older Adults Technology Services, Inc., including bi-monthly meetings of Healthy Aging Cape Cod’s Digital Equity Working Group and monthly Community Services/Clinical Staff meetings

Assist ESCCI clinical staff in meeting the technology needs of clients enrolled in any of ESCCI’s programs

Other duties as assigned

Qualification

Digital Navigation CertificateSalesforce CRMTechnical AssistanceOnline Platforms ExperienceComputer SkillsCustomer Service SkillsCommunication SkillsCollaboration SkillsWork Independently