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Crisis24 · 1 day ago

AI Enablement Lead

Annapolis, MD

Full-time

Hybrid

Senior Level

5+ years exp

Crisis24 is a global provider of travel risk management and crisis-security consulting. They are seeking an AI Enablement Lead to accelerate the adoption of AI across the enterprise, focusing on implementation, training, and quality assurance for AI solutions.

Information TechnologyNetwork SecuritySecurityService Industry

H1B Sponsor Likely

Responsibilities

AI Use-Case Intake & Prioritization

Run structured intake with business stakeholders; translate needs into clear problem statements, constraints (PII/PHI/confidential), and success metrics

Maintain a prioritized enablement roadmap of AI solutions (e.g., CustomGPTs, prompt libraries, SOP-driven workflows)

AI Solution Delivery

Own a consistent delivery lifecycle that turns ideas into safe, usable AI workflows:

Define the problem and constraints

Prototype an initial AI solution (e.g., CustomGPT / prompt pattern / guided workflow)

Assess gaps (quality, tone, completeness, reliability, edge cases)

Add automated checks (rubrics, structured validation, evaluations)

Recommend human-in-the-loop controls and SOPs where required (review gates, escalation paths)

SOP Development & Best Practices

Build, configure, and maintain CustomGPTs and prompt patterns aligned to Crisis24 standards (tone, formatting, escalation language)

Create “gold standard” examples, do/don’t patterns, and reusable prompt modules (by function/use-case)

Partner with Engineering/Product when solutions require deeper system integration (handoff specifications, requirements, acceptance tests)

Quality, Evaluation, and Reliability

Implement QA standards: rubric-based scoring, sampling plans, regression checks, and release/version control for prompts/workflows

Reduce common failures (hallucinations, missing fields, inconsistent tone, incomplete outputs) via structured checks and iterative refinement

Enablement, Training, and Change Management

Deliver training programs: onboarding sessions, office hours, workshops, quick-reference guides, and SOPs

Build an internal champions network and a feedback loop to capture friction, refine solutions, and drive sustained adoption

Governance & Responsible AI

Implement practical guardrails for data handling, privacy, and access; ensure teams understand what is/ isn’t permitted in AI workflows

Coordinate with Security/Compliance/Legal as needed on policy-aligned usage and incident reporting pathways

Measurement & Executive Reporting

Track adoption and impact metrics (usage, cycle-time reduction, quality improvements, user satisfaction)

Provide concise reporting to leadership: what shipped, what changed, what impact, what risk controls are in place

Qualification

AI-assisted workflowsCustomGPTsSOP developmentTrainingEnablementQuality assuranceGovernanceComplianceOperational risk managementStakeholder managementChange management

Required

5+ years of demonstrated experience building and enabling AI-assisted workflows (CustomGPTs, prompt frameworks, guided SOPs)

Strong writing/editing discipline and the ability to standardize outputs across multiple teams

Training, enablement, and documentation experience (SOPs, playbooks, curriculum)

Excellent stakeholder management; able to translate between business needs and AI capabilities

Strong quality mindset: rubrics, sampling, validation checks, and iterative improvement

High judgment in security-sensitive contexts; understands operational risk and the cost of “wrong” outputs

Undergraduate degree in relevant field (either domain-focused, e.g., Intelligence, International Relations, or similar - or technical/AI-centric degree)

Preferred

Masters in field related to Crisis24 services (e.g., Masters in Intelligence or Public Health)

Experience in intelligence, security operations, risk, crisis response, medical assistance, or other high-stakes domains

Familiarity with responsible AI practices and practical governance controls

Company

Crisis24

Crisis24 is an integrated security risk management company.

Founded in 1990

Montréal, Quebec, CAN

1001-5000 employees

https://crisis24.garda.com

H1B Sponsorship

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Trends of Total Sponsorships

2025 (1)