ServiceNow Business Analyst - Chandler, Arizona - Remote jobs in United States
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Waterfall Technology Consulting Partners ยท 23 hours ago

ServiceNow Business Analyst - Chandler, Arizona - Remote

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Waterfall Technology Consulting Partners is seeking a ServiceNow Business Analyst to act as a liaison between business stakeholders and technical teams. The role involves gathering and analyzing business requirements, designing solutions, and assisting with the implementation of ServiceNow applications.

ConsultingHuman ResourcesStaffing Agency

Responsibilities

Gathering & Analysis: Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions, including ITSM, ITOM, CSM, CMDB, and other ServiceNow modules
Business Process Mapping: Analyze and map existing business processes, identify areas for improvement, and propose streamlined workflows that leverage ServiceNow functionality
Solution Design: Work closely with ServiceNow developers and architects to design solutions that meet business requirements, ensuring the alignment of the ServiceNow platform with business objectives and ITIL best practices
User Stories & Documentation: Develop detailed user stories, process flows, and use cases for ServiceNow configurations, customizations, and integrations
Configuration Support: Assist in the configuration of ServiceNow applications, including setting up business rules, workflows, forms, reports, and dashboards to meet business requirements
Testing & Quality Assurance
Stakeholder Communication
Continuous Improvement
Training & Support
Change Management

Qualification

ServiceNowIT Service ManagementIT Operations ManagementCustomer Service ManagementCMDBBusiness AnalysisServiceNow Certified System AdministratorBusiness Process MappingStakeholder CommunicationChange Management

Required

5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation
Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB

Preferred

ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (e.g., CBAP, IIBA) are highly desirable

Benefits

All travel will be reimbursed.

Company

Waterfall Technology Consulting Partners

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Waterfall Technology Consulting Partners LLC offers technology consulting and staffing solutions.
dateFounded in 2018
location
Los Angeles, California, USA
people-size2-10 employees
web-link
https://www.wtcpstaffing.com

Funding

Current Stage
Early Stage
Company data provided by crunchbase