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Small Door · 18 hours ago

Practice Manager

New York, NY

Full-time

Onsite

Mid, Senior Level

4+ years exp

Small Door is a membership-based veterinary care provider focused on delivering exceptional care and modern hospitality. The Practice Manager will lead a high-performing team, oversee operational processes, manage revenue generation, and ensure compliance with brand standards.

Health CareMedicalPetVeterinary

Growth Opportunities

Responsibilities

Manage, develop, and lead a high-performing team in providing exceptional hospitality and care

Lead Practice Team meetings (in collaboration with the Clinical Leadership), to ensure relevant information sharing and drive change within your practice

Uphold a culture of safety, compliance, collaboration, and inclusivity

Manage bi-weekly payroll, and time and attendance for practice employees

Take ownership of and handle escalated situations with members to ensure resolution; enlisting the support of regional leadership as needed

Maintain a 360° view of the practice and lead the team in ensuring that all facilities and brand standards are being met

Manage, grow and develop your current team, while fostering an inclusive environment

Oversee and analyze your practice’s P&L and revenue by type, identifying trends and growing top line revenue with support from regional leadership

Manage your practice’s budget with an eye toward building and maintaining profitability (including COGs, labor, and inventory management)

Review KPI dashboards daily/weekly/monthly etc. and craft business plans for your practice

Collaborate with Managing Veterinarian and regional leadership to optimize average care transaction (ACT) and ensure consistency in invoicing

Manage and optimize the appointment schedule, including surgery and specialist bookings, with an eye towards maximizing utilization of our doctors and nurses while ensuring adequate coverage

Partner with HQ and regional leadership to create, review, improve and implement new initiatives and processes; ensure they are followed by all practice team members

Oversee practice ordering; manage inventory, including office, medical and retail supplies

Drive strong practices around deescalation techniques and handling potentially difficult situations

Act as a Hiring Manager and strong partner to the recruiting team, in order to grow your practice and manage backfills

You will be asked to work 1 weekend day a quarter, along with the responsibility for being 'on call' one weekend a month for emergency situations that require managerial intervention outside of regular business hours

Qualification

People ManagementP&L ManagementOperational OversightData AnalysisCustomer ServiceHospitality ExperienceTechnology ProficiencyOrganizational Skills

Required

4+ years working in a veterinary or human healthcare practice and at least 2 years experience directly managing a team, coaching performance, and leading through change

Strong business acumen and using data to achieve valuable insights; experience reading, understanding, and managing P&Ls is a plus

Comfortable with navigating technology platforms, including Excel and Google Suite, with the ability of picking up new software and tech quickly

A self-starter and comfortable with being autonomous

Highly organized with the ability to prioritize multiple tasks with tight deadlines

Customer service-oriented and focused on the details

You have the ability to lift at least 25 lbs, on occasion and work on your feet for extended periods, as necessary

This is a full-time position - typically Monday through Friday - however, as a leader of one of our practices, you are expected to have the flexibility to work occasional weekend or evening duties