NEOGOV · 2 weeks ago
Student Success and Support Specialist II
Districtwide (Ventura County CA), CA
Full-time
Onsite
Entry Level
$66K/yr - $92K/yr
1+ years expNEOGOV is a part of the Ventura County Community College District, which serves the educational needs of residents in Ventura County. They are seeking a Student Success and Support Specialist II to organize and implement programs that enhance student success, acting as a liaison between the college and local educational institutions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Organize and implement programs and activities in support of the core services provided by the Student Success and Support Program (SSSP) including registration, assessment, orientation, educational planning, and follow-up
Serve as liaison between the college and local educational institutions and community organizations with regard to outreach and recruitment efforts; organize and conduct outreach sessions at local schools and community venues
Identify and contact students who have not completed the core services provided by SSSP including registration, assessment, orientation, educational planning, and follow-up, and assist them with completing such services
Inform students of academic and support services and deadlines associated with tutoring, supplemental workshops, counseling, financial aid, EOPS/CARE, CalWORKs, Access, Student Health Services, Admissions and Records, and other student services and refer students to appropriate services across campus; coordinate SSSP activities with other college departments
Interpret and explain requirements, policies, and procedures pertaining to the SSSP to students; respond to inquiries pertaining to SSSP services
Assist in the development of comprehensive assessment program; administer assessment tests to new and continuing students on and off site; prepare and distribute test schedules
Identify at-risk student populations and refer students to appropriate academic support, counseling, and student support services; work with counselors and faculty in developing and maintaining an early alert system to identify students in need of referral services
Provide support to probationary and dismissed students by scheduling probationary students for probation workshops and counseling appointments to develop a plan to return to good academic standing and communicating with probation students throughout their probationary period to refer them to needed services
Refer students to resources to assist them in declaring their program of study, transferring, and reaching their career objectives; identify and contact students who indicate "undecided" or "transfer" as their goal and provide information regarding career and transfer opportunities
Develop, coordinate, and conduct transition workshops and activities for prospective, new, and continuing students
Design, prepare, and disseminate announcements, newsletters, brochures, flyers, forms, social media posts, and other forms of communication regarding SSSP-related events, activities, programs, and initiatives to college personnel and students
Collect and compile data regarding retention rates, student success rates, transfer rates, student performance, student demographics, student services, program evaluation, and other information for inclusion into special and periodic reports; prepare administrative reports
Prepare and administer surveys to students pertaining to SSSP services
Troubleshoot and resolve problems and recommend solutions related to student success services
Maintain student files and other files and documents related to SSSP activities; enter and track data; prepare reports, correspondence, agendas, and meeting minutes
Work collaboratively and professionally with faculty, staff, students, and stakeholders from diverse academic, socioeconomic, cultural, disability, gender identity, and ethnic communities
Demonstrate cultural humility, sensitivity, and equity-mindedness in working with individuals from diverse communities; model inclusive behaviors; and achieve equity in assignment-related outcomes
Qualification
Required
A bachelor's degree from a recognized college or university AND one year of experience performing student support functions at a high school or institution of higher education
OR
An associate degree from a recognized college or university AND three years of experience performing student support functions at a high school or institution of higher education
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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