New England Center and Home for Veterans · 3 days ago
Veteran Services Representative
Boston, MA
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrNew England Center and Home for Veterans is dedicated to supporting Veterans through various services. The Veteran Services Representative is responsible for ensuring a safe environment, providing customer service, and assisting with the day-to-day operations of the Center, including documentation and emergency support.
Homeless ShelterNon Profit
Responsibilities
Enforce Center policies and regulations uniformly
Ensure a safe, secure environment which allows for the privacy, dignity and well-being of Veteran residents
Serve as point of contact for Veteran complaints and make corrective action recommendations to the shift coordinator
Greet guests, staff and Veterans as they enter the building in a polite, professional manner
Attend to the needs of all those who frequent or telephone the Center
Provide support to volunteer and donor events
Assist the Shift Supervisor for medical, fire or police emergencies
Enforce all safety regulations and initiate the immediate rectifying of any safety hazards
Document incidents and events, and provide emergent mediation/de-escalation as required
Perform building patrols as well as perimeter tours
Assume duties of on-site supervisor in the absence of a more senior staff member
Staff the various access points as required, including controlling access and checking ID badges
Report any safety or security problems immediately to the Shift Supervisor and follow-up with the required reports
Assist in the training of new staff
Properly record administrative paperwork and ensuring the highest standard of Veteran confidentiality is maintained
Other duties as assigned
Qualification
Required
High School diploma or GED equivalent required
Valid Massachusetts Driver's License, required
Must be committed to a strong customer service philosophy
Must be able to move and lift 50 lbs
Must be able to stand for extended periods of time
Must be able navigate 9 flights of stairs
Must be able to bend and squat
Must be able to operate a combination Nextel radio and cellular telephone
Demonstrate excellent interpersonal skills needed to interact with all levels of internal personnel and external entities, including management, visitors and Veterans
Must be a self-motivated individual with the ability to function in a complex environment with limited supervision and direction
Must be able to handle multiple, complex tasks and priorities
Must have strong analytical and investigative skills and be able to resolve Veteran conflicts
Must have basic computer skills, in order to learn the Veteran database, record keeping, email and word processing
Must be a dedicated team player and comfortable working in an open, highly collaborative, diverse environment
Preferred
Serve-Safe experience preferred
CPR / First Aid Certification preferred
Company
New England Center and Home for Veterans
The New England Center and Home for Veterans (NECHV) is one of the Nation’s largest private community-based providers of human services to Veterans who are experiencing challenges following their military service.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Ward
Senior Vice President Strategy & CFO
Company data provided by crunchbase