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First Tech Federal Credit Union · 19 hours ago

Loan Fulfillment Associate

Hillsboro, OR

Full-time

Onsite

Entry Level

$21.51/hr - $25.75/hr

1+ years exp

First Tech Federal Credit Union is seeking a Loan Fulfillment Associate who will review, audit, and process loans efficiently and accurately while adhering to lending policies. The role involves processing loan documents, answering inquiries, and meeting production goals, while also identifying instances of suspected fraud.

BankingFinance

No H1B

Responsibilities

Process loan documents and associated supporting materials in alignment with Service Level Agreements (SLA) and/or funds loans, as assigned

Answer vendor, member and dealer inquiries on products, process, and services, as needed

Handle operational duties such as auditing and reporting as required

Meet daily production goals as established for Associates

Identify instances of suspected fraud, escalating to more senior Loan Fulfillment Associates as appropriate

Qualification

Lending operations experienceConsumer lending processesRegulatory policies knowledgeMicrosoft Office SuiteAnalytical skillsListening skillsProblem solving skillsCommunication skillsTime management

Required

Minimum one year experience in lending operations or two years' experience in financial services role with exposure to consumer lending processes

Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines

Strong analytical and problem solving skills; ability to autonomously organize, track and trend financial related data

Ability to communicate clearly (verbal and written) with all levels within organization

Excellent listening skills with ability to ask probing questions to determine member needs and overcome objections

Proven skills and commitment in meeting or exceeding member expectations and requirements

Strong knowledge of Microsoft Office Suite

Minimum Education: High School Diploma

Preferred

Familiarity with regulatory policies and procedures, including SCRA, Truth in Lending, Reg. B, FCRA, and MLA

Associate's degree

Benefits

Traditional medical, dental, and vision coverage

401K matching up to 5% per pay period

Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually

11 paid federal holidays

Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)