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Chubb · 1 day ago

Producer Services Representative

2155 W Pinnacle Peak Road #100, Phoenix, AZ, 85027, US

Full-time

Onsite

Senior Level

5+ years exp

Chubb is a world leader in insurance, and they are seeking a Producer Services Representative who will be the first point of contact for customers. This role involves addressing escalated customer service concerns, handling inquiries, and creating a positive customer experience.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Supporting Field Sales producers with insurance product information

Answering calls and responding to Field producer inquiries

Accessing producer and policyholder account information

Providing producers with detailed information about policies statuses

Assist with basic technical troubleshooting

Provide compensation and HR benefit information

Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI’s

Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership

Willingness to participate in partnership training and mentoring of Junior Representatives

Willingness to perform other duties as assigned

Expected to be able work various shifts within 7:30 a.m. – 6:00 p.m. CDT timeframe

Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership

Qualification

Insurance product knowledgeCustomer service experienceBasic computer skillsBilingual – SpanishEnglishFriendly demeanorCalm under stressInterpersonal skillsAttention to detailOrganizational skillsTime management skillsCommunication skills