Apply on Employer Site

GHD · 2 days ago

Relationship Manager - Oil & Gas

Baton Rouge, LA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

GHD is a global network of multi-disciplinary professionals providing integrated solutions through engineering, environmental, design, and construction expertise. As a Relationship Manager for Key Oil & Gas Clients, you will deliver exceptional client experiences, foster strong relationships, and drive revenue growth by solving clients' challenges and providing innovative solutions.

ArchitectureCivil EngineeringConstructionConsultingEnergyEnvironmental ConsultingEnvironmental EngineeringProfessional ServicesTransportationWater

Hiring Manager

Teisa Wamsteeker, RPR

Responsibilities

Lead and mentor a high-performing Client Engagement Team (CET) dedicated to solving the client’s most challenging problems through technical skills, innovative solutions and elevated experiences. Lead the creation and execution of yearly Growth and Client Interactions Plan, to achieve growth objectives for the Key Client, focusing on a 3–5-year horizon and enhancing client-GHD strategic importance through Executive Sponsor engagement

Build and establish lasting advisor relationships through consistent application of Strategic Account Leadership (SAL) methods and mindset

Utilise knowledge of the client's business, preferences, industry, and market trends and adopt a solution architecture mindset to identify growth opportunities, new innovations, and deliver tailored solutions, while sharing insights and best practices

Maintain and renew a deep knowledge and understanding of the clients’ organisation (such as policies, procedures or relevant regulatory requirements) to ensure GHD’s delivery adheres to their needs and requirements, taking appropriate action to resolve and/or escalate issues as appropriate

Promote a culture that supports learning from experience, adopting new approaches based on lessons learned, and facilitating the sharing of business-wide insights

Optimise investments to support the client’s growth ambitions, validating their values and preferences to improve use of services and GHD's strategic relevance to the client

Drive financial performance by setting ambitious goals, monitoring data to inform investment decisions, achieving growth targets, and improving proposal win rate, sole-source, value-add & client-initiated variations

Play a leadership role in developing a forward-looking opportunity pipeline and participating in project acquisition activities, guiding client preferences, and representing clients within Project Director selection and Tender Review Groups (TRGs)

Champion and ensure accuracy of client data and documentation in Salesforce, using insights to support decision making, providing regular performance updates to the Executive Sponsor and the Economic Region Business Leadership Team

Actively seek client feedback, improve satisfaction, resolve complex issues quickly, and collaborate with teams for effective resolutions

Partner with the Executive Sponsor to intentionally build top-level relationships within the client to deepen the connection with GHD

Build a culture that supports learning from experience by adopting new approaches based on lessons learned, facilitating the sharing of client insight

Champion the development and execution of client project delivery onboarding processes to ensure an understanding of the client’s objectives

Develop and deliver multi-mode communications that convey the unique needs of diverse stakeholders within the client and GHD

Develop own capabilities by actively participating in formal and informal training and coaching

Actively take advantage of marketing activities (ie. Account based marketing) to increase engagement, and plays an active role in monitoring, qualifying and building relationships with new leads

Mentor to the next generation of client leaders

Qualification

Client managementBusiness developmentStakeholder engagementOil & Gas experienceSalesforceOrganizational skillsCommunication skillsProblem-solvingAttention to detailTeam mentoring

Required

10+ years of experience in a client management or business development discipline or related client-facing role with demonstrated ability to work in complex, multi-layered environments

Successful experience in forming strong and collaborative relationships with clients and internal team members across a broad geographical reach, bringing understanding of the challenge of change across large businesses

Strong organisational skills with the ability to schedule and manage multiple tasks and meet tight deadlines

A proactive and responsive communicator, actively responding to requests for insight or information, in a proactive and timely manner backed by excellent written and verbal communication skills across a broader range of audiences and personas

Shows a high degree of accuracy and meticulous attention to detail to synthesise insights and information that support business decisions

Ability to work and thrive in a fast-paced, dynamic environment under tight deadlines

Highly developed stakeholder engagement skills, recognising empathy and social cues and addressing needs with tact and sensitivity to foster strong rapport

Skilled at manoeuvring through ambiguity or complexity, people-related dynamics and (at times) contradictory information to solve problems

Encourage others to think differently and enrich their analyses of complex situations, building support for ideas among key decision-makers and stakeholders, to overcome any resistance

Proficient knowledge of MS office suites and CRM technology (Salesforce)

Extensive experience working with Oil & Gas client